Our Health Service Provider Privacy Policies are consistent with the Australian Privacy Principles.
Privacy Policies are generally only required, under the Privacy Act, for online businesses with an annual turnover of more than $3 million that collect personal information.
However, there are a range of exceptions — including for health information, very sensitive information, or businesses that buy or sell personal information.
Whether you are a health service provider or not, if you hold health information, you are considered to be a health service provider under the Privacy Act.
Health information is generally regarded as one of the most sensitive types of personal information. It could include information such as:
- Notes relating to any symptoms a patient may have
- Any information on a person’s diagnosis or health services they will receive
- Test results or specialist reports
- Prescriptions and other medication
- General personal information collected by a health service provider
You can find more details on what constitutes health information here.
Health information is one of the exceptions in the Privacy Act for which you’ll need to get consent before collecting it.
Further, it is important to note that while our Health Service Provider Privacy Policies are consistent with the Australian Privacy Principles, there may be state-based regulations that apply to your business specifically —but don’t sweat! We can help you out there, too.
Raj is starting a telehealth physiotherapy practice, where his clinic will provide online video consultations, rather than face-to-face ones.
For their initial screening and consultation, patients will be asked a series of questions when creating a user account or booking in an appointment time.
These questions include details about the patient’s prior medical history, any symptoms they have and what medication they’re currently taking.
This is because he is collecting sensitive information — regardless of whether the patient ends up using his services or not.
It is a good idea to get a lawyer to assist you with this process, as it is a one-off cost that can save you from disputes in the long run.
Whether you have questions as to whether you need one or not, or drafting one up, we’re happy to help!
Get in touch with us at firstname.lastname@example.org or give us a call at 1800 730 617.
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