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Why do I need a Managed Services Agreement?
A Managed Services Agreement is an important document that sets out the terms under which a technology service provider delivers managed technology services to a client.
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A Managed Services Agreement sets out the terms under which a technology service provider provides managed technology services to a client. The agreement covers important matters such as service levels, response times, termination, liability limitations, support tiers and confidentiality.
A Managed Service Agreement typically includes clauses regarding service levels – setting out the agreed response times for issues by the Managed IT Service Provider. It also contains more IT-specific clauses, such as those addressing hosting, acceptance testing and bug fixes.
Also included in the agreement are clauses related to: payment and late payment, scope of services, liability protections, intellectual property, ownership, confidentiality, term and termination.
As an online law firm, we eliminate the headaches of paying us by the hour and finding time to meet with a lawyer in person. We communicate via phone, email and cloud conferencing — whichever suits you! We know you’re busy, so we’re only a click away.
You’ll be guided through this process by our expert lawyers, who are Australian-qualified and were trained at leading law firms. They left the traditional corporate law sphere to help us make legal services better. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law.
Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central – a cool co-working space in Chippendale, Sydney – but our lawyers often work flexibly across various locations.