Service Level Agreement

WHAT’S IT FOR?

A Service Level Agreement (SLA) is an agreement which sets out the minimum levels of required service that a service provider will provide to a client. It may set out, for example, required response times of a service provider for issues raised by a client, or required up-times or availability of websites hosted the service provider. The agreement may also set out the consequences of the service provider’s failure to comply with the SLAs, such as service credits or partial refunds.

WHAT’S INCLUDED?

We’ll draft a Service Level Agreement tailored to the requirements of your business.

This package includes:

• Drafting a Service Level Agreement in accordance with your requirements
• Phone consultations (up to 60 minutes) with a Sprintlaw lawyer who will take your instructions, advise you on the legal issues you need to know and answer your questions about the agreement
• 1 x complimentary amendment to the final draft we provide you, as long as you request the amendment within 10 business days of us delivering the final draft