Many businesses are moving online, and this includes health service providers.

Whether you’re just adding an online offering to your existing health service business or moving completely online, you should really think about what you need to do legally.

Often, this starts with having a clear contact with your clients so they’re on the same page about what your telehealth services include.

This is where a Telehealth Service Agreement comes in. 

What Is A Telehealth Service Agreement?

Just like any business that provides services, telehealth providers need a Service Agreement: a contract that sets out the terms and conditions between you and the clients receiving your services.

If you’re a telehealth business, a Telehealth Service Agreement is necessary for setting out the relationship between your business and your clients.

Delivering health professional services remotely is a relatively new business model, so it’s good to be on the safe side when it comes to having the proper legal agreements in place. 

Having a Telehealth Service Agreement typically:

  • Sets out your responsibilities to clarify exactly what you will and won’t do as a telehealth service provider
  • Secures your payment (even online!)
  • Limits your liability to your online clients

Moving from a traditional face-to-face practice to a completely online practice is exciting (and a little scary!). We know exactly how you feel.

Speaking to a good lawyer (particularly a lawyer who specialises in online businesses) can make sure that your contract reflects the modern needs of your online clients, and that you’ll be protected as much as possible.

What Else Do You Need?

On top of your Telehealth Service Agreement, health service providers need a few other things as well — especially if you’re running your business through a website!

First, you’ll need a Health Service Provider Privacy Policy.

As a health service provider, you’ll be collecting what is considered “sensitive” and health information under Australian privacy laws. Therefore, additional regulations will apply to your business.

For this reason, it’s a good idea to have a Health Service Provider Privacy Policy in place that is consistent with the Australian Privacy Principles.

This is especially important if you’re collecting sensitive and health information online. You’ll need to be transparent about how you collect, store and use this information.

On top of this, you’ll also need general Website Terms & Conditions: a simple set of T&Cs that provides general rules and disclaimers for everyday traffic on your website.

Speak To A Lawyer

If you’re thinking of providing your health services remotely, or just want to offer an additional remote service, you’ll need a Telehealth Service Agreement.

As we specialise in online businesses (and moving a traditional face-to-face practice completely online), we’re here to help!You can reach out to our friendly team at 1800 730 617 or

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