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Many businesses are moving online, and this includes health service providers. In 2025, the shift to digital platforms has only accelerated as technology and patient expectations evolve.
Whether you’re just adding an online offering to your existing health service business or transitioning completely online, it’s essential to ensure you’re meeting the latest legal requirements and industry standards.
Often, this starts with having a clear contract with your clients so that everyone is on the same page about what your telehealth services include.
This is where a Telehealth Service Agreement comes in.
What Is A Telehealth Service Agreement?
Just like any business that provides professional services, telehealth providers require a Service Agreement—a contract that clearly sets out the terms and conditions between your business and the clients receiving your services. By 2025, with regulatory updates and technological advancements, these agreements are more important than ever.
If you operate a telehealth business, a Telehealth Service Agreement is essential for defining the relationship between your business and your clients, detailing your scope of services, fees, and responsibilities.
While the remote delivery of health professional services has become a well-established practice over recent years, having robust legal agreements remains the best way to mitigate risks and ensure clarity. It also shows your clients that you are committed to transparency and compliance with all current legislation.
Having a Telehealth Service Agreement typically:
- Sets out your responsibilities to clarify exactly what you will and won’t do as a telehealth service provider;
- Secures your payment (even online!), ensuring you receive proper remuneration for your services;
- Limits your liability when dealing with online clients, protecting your business against unforeseen claims;
- Ensures compliance with the latest digital and health regulations in Australia, keeping your business up-to-date.
Transitioning from a traditional face-to-face practice to a fully online model is both exciting and, admittedly, a little daunting. We understand how challenging it can be to navigate these changes.
Speaking with a knowledgeable lawyer—particularly one who specialises in online businesses—can ensure that your contract reflects the modern needs of your clients and protects you as comprehensively as possible. For additional guidance, you might also check out our article on How to Choose a Small Business Lawyer to find the right legal partner for your needs.
What Else Do You Need?
In addition to your Telehealth Service Agreement, health service providers need several other legal documents, especially if you’re running your business online.
First, you’ll need a Health Service Provider Privacy Policy. As a provider, you’re likely collecting sensitive health information, which means you must comply with the Australian Privacy Principles and any updated privacy regulations in 2025.
This policy must clearly outline how you collect, store, and use personal and health information, ensuring transparency for your clients.
Next, you’ll also need general Website Terms & Conditions. These simple yet crucial terms provide general rules and disclaimers for the everyday operation of your website, helping manage the expectations of online visitors and clients.
To further protect your business, consider developing a robust Data Breach Response Plan that addresses potential cybersecurity issues. As data breaches become more common in the digital age, ensuring you have a plan in place is critical.
Additionally, as hybrid practice models become more prevalent in 2025, you might update your agreements to cover both online and face-to-face interactions. Our guide on Legal Requirements for Starting a Business offers further insights into drafting contracts that cater to modern business practices.
Speak To A Lawyer
If you’re considering providing your health services remotely or adding an additional online offering, a comprehensive Telehealth Service Agreement is vital. Keeping your legal documents updated and reflecting current standards not only protects your business but also builds trust with your clients.
Our team specialises in assisting businesses to transition to online models, and we’re here to help you navigate this ever-changing legal landscape. For tailored advice, feel free to reach out to our friendly team at 1800 730 617 or email us at team@sprintlaw.com.au.
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