Frequently Asked Questions

Yes, Sprintlaw is a law firm. Specifically, we are an Incorporated Legal Practice registered with the Law Society of New South Wales.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. They have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services.  Our team has specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.

Yes, we have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around Australia. Our lawyers are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

We've serviced clients from all around Australia. Through Sprintlaw UK, we also help clients in England and Wales.  We can also service some overseas clients on their Australian or UK operations. So, if you’re thinking of expanding your business, our experienced team will set you up with the legal foundations you need.  As our lawyers are only able to give advice in relation to Australian, English and New Zealand law issues in the areas we have expertise. We generally can’t advise on projects to the extent they involve the laws of other countries.

At Sprintlaw our focus is on providing commercial legal services for businesses. We specialise in helping small businesses and startups get off the ground and continue operating without having to stress about any unexpected legal obstacles. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law. We do not do disputes or litigation, debt collection, or personal legal matters (such as wills, estates, personal injury or conveyancing).

Just click the 'get started' button on our website and submit an enquiry. After you’ve submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for. Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed-fee quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online - easy! Once you’ve formally accepted, we’ll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Unlike traditional law firms, everything we do is on a fixed-fee basis. This means you will always know the total cost of your legal bill from the start. Once you’ve accepted and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account. You’ll see in our engagement letter that your money will be held in our trust account until we've completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.

Once you’ve accepted our engagement and paid the fees into our trust account, we will allocate you a lawyer who will take care of your legal project. Your allocated lawyer will contact you via email and let you know if there’s anything they need. If you don’t hear from them immediately, don’t worry - it just means they are finishing off some other projects and they will contact you as soon as they can. Once your lawyer gets started with your project, they will keep you updated as to the estimated delivery time and will let you know if they require any information from you. Please also note that our lawyers generally don't take unscheduled calls as it helps keep things running efficiently. If a call is necessary to complete your job, your lawyer will provide you with an online link to our call booking system. Please book in a time using this link whenever you need to chat to your lawyer. If you have urgent queries or would like to follow up with your lawyer, you can email or phone your legal consultant, who will be able to provide you with an update regarding your project and pass on a message to your lawyer if it’s required.

Generally, it takes us 1 - 2 weeks to complete a legal project. However this can vary depending on how busy we are, unforeseen complexities with your project and your availability for calls or your response to provide us with the information we require. We will provide you with an estimated delivery time for your project once we get started, and we’ll keep you updated during your project if there is likely to be any change to this delivery time.

Not at all! You can access one-off legal services at any time regardless of whether you’re an existing member or not.  However, if you need regular legal help for your business, it’s worth considering signing up to a Membership. As a member, you get unlimited calls with our lawyers and credits every quarter to use on our legal services and the platform, all designed to give your business ongoing legal support. You can learn more about our Membership here.

Yes, Sprintlaw Counsel is our service tailored for enterprise businesses that need ongoing legal support. This service is designed to provide enterprise businesses with a dedicated legal team to handle all their legal needs, from day-to-day advice to complex projects. If you’d like to learn more about Sprintlaw Counsel or receive a tailored quote, please reach out to our team at team@sprintlaw.com.au.

Sprintlaw membership is for businesses that want legal help on hand all year. It includes:

• Unlimited calls with our lawyers: book a call whenever you need help, advice or answers.
• Credits every quarter: use them on templates, signature requests, Taylor and our fixed-fee legal services, and earn more every time you order legal work.
• Your whole team: invite your team to create documents, request quotes and follow projects with you.
• Partner offers: discounts from our small business partners.
• Everything in the free plan: Legal Health, Taylor, templates, Sprintlaw Signatures, your document library and fixed-fee quotes.

Membership is $799 + GST a year. Add it to a quote for legal work and your first year is $200 + GST. See pricing.

The free plan is a good way to start. It includes:

• Welcome credits: to try templates, signature requests and Taylor.
• Legal Health: a free report on where your business stands, and a free check-up every month.
• Taylor: our AI legal assistant, for plain-English answers to your legal questions.
• Document library: store and securely share your legal documents.
• Fixed-fee quotes: for your business legal work, with no obligation.
• Resources: webinars and guides for running your business.

Members can book a call through the platform. Pick a time and one of our lawyers will call you.

There is no set limit on the number of calls you can book, but our fair use policy applies. Calls are for quick, ad hoc legal questions and are up to 30 minutes. They don’t include reviewing documents or emails, or advice that needs more time than the call. If you need more, your lawyer will give you a fixed-fee quote. Calls never use your credits.

Some complex legal issues fall outside member calls. If you need advice on one of these, we may give you a quote for a one-off consultation with one of our specialist lawyers.

If you have an urgent question, call us on 1800 730 617.

As part of your calls, we can give you general advice on any of the areas of law we service. This includes technology law, intellectual property, contract drafting, privacy, corporate and commercial law. There are certain areas we can’t advise on, including taxation, insurance, disputes, debt collection, personal legal matters (such as wills, estates, personal injury, conveyancing or criminal law), regulatory advice or employee issues. If we can’t advise on your situation, we can help refer you to another provider who can.

If you need a contract, written advice or other legal work, we’ll give you a fixed-fee quote. You can put your credits towards it, and as a member you earn credits back every time you order legal work.

At Sprintlaw, we always keep our fees transparent so you know the total cost of your legal bill from the start. Your membership is billed annually upfront. The price and scope are set out in our Engagement Letter. This subscription is a general retainer and is not refundable, except as set out in our Credits & Refunds Policy. For our fixed-fee services, we will provide you with the quote for your service first. Once you’ve accepted the quote and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account. You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here . We accept all major credit cards as well as electronic fund transfers.

Your membership is billed annually upfront and renews automatically each year. We’ll remind you before we bill you again.

You can cancel any time before your renewal date. Your membership stays active until the end of the year you’ve paid for, then you move to the free plan. Any unused credits stay in your account until they expire.

If you paid for membership on its own, or for a renewal, and cancel within 30 days of paying, you can ask for a full refund. If we refund it, your membership ends straight away and the credits that came with it are removed. This doesn’t apply to membership added to a quote or registration.

Cancelling your Membership

To cancel your membership:

1. Log into your account.
2. Open Billing: click your name at the bottom left, then Billing.
3. Cancel membership: under your plan, click Manage, then Cancel membership.