General

Are you a law firm? Who are your lawyers?

Yes, Sprintlaw is a law firm. Specifically, we are an Incorporated Legal Practice registered with the Law Society of New South Wales.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. They have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services.  Our team has specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.

Do you have an office?

Yes, we have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around Australia. Our lawyers are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

Which locations do you service?

We’ve serviced clients from all around Australia. Through Sprintlaw UK, we also help clients in England and Wales. 

We can also service some overseas clients on their Australian or UK operations. So, if you’re thinking of expanding your business, our experienced team will set you up with the legal foundations you need. 

As our lawyers are only able to give advice in relation to Australian, English and New Zealand law issues in the areas we have expertise. We generally can’t advise on projects to the extent they involve the laws of other countries.

What areas do you specialise in?

At Sprintlaw our focus is on providing commercial legal services for businesses. We specialise in helping small businesses and startups get off the ground and continue operating without having to stress about any unexpected legal obstacles. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law.

We do not do disputes or litigation, debt collection, or personal legal matters (such as wills, estates, personal injury or conveyancing).

How do I get started and what's your process?

Just click the ‘get started’ button on our website and submit an enquiry. After you’ve submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for.

Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed-fee quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online – easy!

Once you’ve formally accepted, we’ll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

How does payment work?

Unlike traditional law firms, everything we do is on a fixed-fee basis. This means you will always know the total cost of your legal bill from the start.

Once you’ve accepted and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account.

You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.

How do I contact my lawyer once I've paid?

Once you’ve accepted our engagement and paid the fees into our trust account, we will allocate you a lawyer who will take care of your legal project. Your allocated lawyer will contact you via email and let you know if there’s anything they need. If you don’t hear from them immediately, don’t worry – it just means they are finishing off some other projects and they will contact you as soon as they can. Once your lawyer gets started with your project, they will keep you updated as to the estimated delivery time and will let you know if they require any information from you.

Please also note that our lawyers generally don’t take unscheduled calls as it helps keep things running efficiently. If a call is necessary to complete your job, your lawyer will provide you with an online link to our call booking system. Please book in a time using this link whenever you need to chat to your lawyer.

If you have urgent queries or would like to follow up with your lawyer, you can email or phone your legal consultant, who will be able to provide you with an update regarding your project and pass on a message to your lawyer if it’s required.

How long does it take?

Generally, it takes us 1 – 2 weeks to complete a legal project. However this can vary depending on how busy we are, unforeseen complexities with your project and your availability for calls or your response to provide us with the information we require.

We will provide you with an estimated delivery time for your project once we get started, and we’ll keep you updated during your project if there is likely to be any change to this delivery time.

Membership

What’s included in my membership?

Your Sprintlaw membership includes:

  • 30 minute phone consultations with Sprintlaw lawyers
  • Free updates to any documents we’ve prepared for you
  • Online legal management portal
  • Online e-signature tool
  • 10% discount on any fixed-fee legal services

There is no strict limit on the number of phone consultations, quick questions or free updates you can request. However, we do have a fair use policy in place and our ability to respond to your requests is dependent on our legal team’s capacity.

How do the phone consultations work?

Once you’ve accepted our engagement and made payment, we will allocate you a lawyer as your main point of contact and send you a link to their calendar booking system.

To book a call, all you need to do is select a 30 minute time slot on the lawyer’s calendar and they’ll call you at the appointment time.

If you have urgent queries or would like to follow up with your lawyer, you can call us on 1800 730 617 or email our membership email address, and we will be able to provide you with an update and pass on a message to your lawyer if it’s required.

There is no strict limit on the number of phone consultations you can book. However, we do have a fair use policy in place and our ability to respond to your requests is dependent on our legal team’s capacity.

There are some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

What is considered a free update to my documents?

The Sprintlaw Membership includes free updates to documents that were prepared for you by Sprintlaw.

We have a fair use policy in place, so all minor changes are included but any significant redrafting of the agreement, may be considered a new project. As a general rule, a Sprintlaw lawyer should be able to collect your instructions and complete the updates within 30 minutes. Changes that are negotiated with another party are not included.

If you require updates that are not included as a free update, then we will provide you with a discounted fixed-fee quote for these updates.

Example of a free update:

There is a change in the Australian Consumer Law that requires updating the wording in a couple of clauses in your standard terms and conditions.

Example of a new project (not included as a free update):

Your terms and conditions cover selling products through your website, but now you have expanded your business and want to sell a range of services as well. These new services would required adding multiple new clauses to your terms and conditions, or even preparing an entirely new agreement.

What areas of law can you give me advice on?

As part of your consultations, we can provide you with general advice on any of the areas of law that we service. This includes technology law, intellectual property, contract drafting, privacy, corporate and commercial law. There are certain areas we can’t advise on, including dispute, debt collection, or personal legal matters (such as wills, estates, personal injury, conveyancing or criminal law), regulatory advice or employee issues. If we can’t advise on your situation, we can help refer you to another provider who can.

There are some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

What happens if I need documents or written advice?

In addition to your phone consultations with a specialist business lawyer, your membership also includes a 10% discount on any of our fixed-fee legal services. This means if you need help with any contracts, written advice or other legal services as part of your membership, we can do it for you at a discounted rate.

How does payment work?

At Sprintlaw, we always keep our fees transparent so you know the total cost of your legal bill from the start.

Your membership is billed annually upfront. The price and scope are set out in our membership package. This subscription is considered a general retainer and is not refundable. If you cancel any recurring payments, you will still be entitled to access your membership features for the remainder of the payment cycle.

For our fixed-fee services, we will provide you with the quote for your service first. Once you’ve accepted the quote and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account.

You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.

We accept all major credit cards as well as electronic fund transfers.