- Are you a law firm? Who are your lawyers?
Yes, sprintlaw is a law firm. Specifically, we are an Incorporated Legal Practice registered with the Law Society of NSW.
The difference between us and a traditional law firm is that we communicate with our clients online, by email and phone, rather than face to face and use lots of behind-the-scenes technology to deliver legal services. This helps make our services more efficient, affordable and accessible for our clients.
We also operate using fixed-fee pricing rather than using traditional ‘billable hours’, to give our clients price certainty and make sure there are no hidden costs.
Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. They have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services. Our team has specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.
- Do you have an office?
Yes, we have a head office based in Sydney, but our use of technology allows our team members to work remotely from around Australia.
- Which locations do you service?
We service clients from all around Australia. We also service some overseas clients on their Australian operations.
As our lawyers are only qualified to give advice in relation to Australian law issues, we can’t advise on projects to the extent they involve the laws of other countries.
- What areas do you specialise in?
At sprintlaw our focus is on providing commercial legal services for businesses. We specialise in helping small businesses and startups get off the ground and continue operating without having to stress about any unexpected legal obstacles. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law.
We do not do disputes or litigation, debt collection, or personal legal matters (such as wills, estates, personal injury or conveyancing).
- How do I get started and what’s your process?
The best way to get in touch with us is to send us an enquiry through our website. After you’ve submitted an enquiry, one of our account managers will review your enquiry within 1-2 business days and get in touch to get a better idea of exactly what you are looking for.
Then your account manager will send through an email with a bit more information about the services you need, along with a fixed-fee quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online – easy!
Once you’ve formally accepted, we’ll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.
- How does payment work?
Unlike traditional law firms, everything we do is on a fixed-fee basis. This means you will always know the total cost of your legal bill from the start.
Once you’ve accepted and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account.
You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.
- How long does it take?
Generally, it takes us 1 – 2 weeks to complete a legal project. However this can vary depending on how busy we are, unforeseen complexities with your project and your availability for calls or your response to provide us with the information we require.
We will provide you with an estimated delivery time for your project once we get started, and we’ll keep you updated during your project if there is likely to be any change to this delivery time.
- How do I contact my lawyer once I’ve paid?
Once you’ve accepted our engagement and paid the fees into our trust account, we will allocate you a lawyer who will take care of your legal project. Your allocated lawyer will contact you via email and let you know if there’s anything they need. If you don’t hear from them immediately, don’t worry – it just means they are finishing off some other projects and they will contact them as soon as they can. Once your lawyer gets started with your project, they will keep you updated as to the estimated delivery time and will let you know if they require any information from you.
Please also note that our lawyers generally don’t take unscheduled calls as it helps keep things running efficiently. If a call is necessary to complete your job, your lawyer will provide you with an online link to our call booking system. Please book in a time using this link whenever you need to chat to your lawyer.
If you have urgent queries or would like to follow up with your lawyer, you can email or phone your account manager, who will be able to provide you with an update regarding your project and pass on a message to your lawyer if it’s required.