FAQs

Got more questions? Chat to our lawbot here!

What's included in my membership?

Your Sprintlaw membership includes:

  • Phone consultations with Sprintlaw lawyers
  • Free updates to any documents we’ve prepared for you
  • Quick questions with Sprintlaw lawyers
  • 10% discount on any fixed-fee legal services

There is no strict limit on the number of phone consultations, quick questions or free updates you can request. However, we do have a fair use policy in place and our ability to respond to your requests is dependent on our legal team’s capacity.

What is a "quick question"?

A quick question is a legal question that one of our lawyers can respond to in less than 15 minutes. It covers general commercial or corporate law advice, and is useful for something that you want to double check with an expert before moving ahead. Quick questions can be submitted via email to our members email address.

Some examples of quick questions are:

  • Do I have to have a tick box on my online shop for customers accepting my Privacy Policy?
  • I have just updated my Service Agreement, do I have to tell all my existing customers?
  • My client signed our service agreement with the right business name but wrong ABN, do I need them to sign it again?
  • Do I have to offer a refund for change of mind?

A quick question does not include:

  • Reviewing any legal documents or long emails
  • Industry-specific regulatory advice
  • Any legal advice that takes more than 15 minutes for a lawyer to respond to

There is no strict limit on the number of quick questions you can request. However, we do have a fair use policy in place and our ability to respond to your requests is dependent on our legal team’s capacity.

How do the phone consultations work?

Once you’ve accepted our engagement and made payment, we will allocate you a lawyer as your main point of contact and send you a link to their calendar booking system.

All you need to do is select a time slot that suits you and book it in! Your lawyer will call you at the appointment time and you can ask them your legal questions.

If you have urgent queries or would like to follow up with your lawyer, you can call us on 1800 730 617 or email our membership email address, and we will be able to provide you with an update and pass on a message to your lawyer if it’s required.

There is no strict limit on the number of phone consultations you can book. However, we do have a fair use policy in place and our ability to respond to your requests is dependent on our legal team’s capacity.

There are some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

What is considered a free update to my documents?

The membership includes free updates to any documents we’ve prepared for you. We have a fair use policy in place, so all minor changes are included but any significant redrafting of the agreement may be considered a new project. If significant changes are required, we will provide you with a discounted fixed-fee quote for these changes.

Please note that these free updates only apply to documents previously prepared by us. If you need changes made to a document prepared by someone else, we will provide you with a discounted fixed-fee quote for these changes.

What areas of law can you give me advice on?

As part of your consultations, we can provide you with general advice on any of the areas of law that we service. This includes technology law, intellectual property, contract drafting, privacy, corporate and commercial law. There are certain areas we can’t advise on, including dispute, debt collection, or personal legal matters (such as wills, estates, personal injury, conveyancing or criminal law), regulatory advice or employee issues. If we can’t advise on your situation, we can help refer you to another provider who can.

There are some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

What happens if I need documents or written advice?

In addition to your phone consultations with a specialist business lawyer, your membership also includes a 10% discount on any of our fixed-fee legal services. This means if you need help with any contracts, written advice or other legal services as part of your membership, we can do it for you at a discounted rate.

Are you a law firm? Who are your lawyers?

Yes, Sprintlaw is a law firm. Specifically, we are an Incorporated Legal Practice registered with the Law Society of NSW.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. They have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services.  Our team has specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.

Do you have an office?

Yes, we have a head office based in Sydney, but our team members work remotely from all around Australia. 

Due to this remote structure, all of our consultations are done over the phone or internet, and we do not see clients face to face.

What locations do you service?

We service clients from all around Australia. We also service some overseas clients on their Australian operations.

As our lawyers are only qualified to give advice in relation to Australian law issues, we can’t advise on projects to the extent they involve the laws of other countries.

How do I get started and what's your process?

Just click the ‘get started’ button on our website and submit an enquiry. After you’ve submitted an enquiry, one of our legal consultants will review your enquiry and get in touch with you within 1 business day to take you through your options and help you decide on the membership plan or fixed-fee service that best fits your needs. 

Then your legal consultant will send through an email with a bit more information about the services you need, along with a quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online – easy!

Once you’ve formally accepted, we’ll connect you with your specialist Sprintlaw lawyer and they will get in touch with you by phone or email. 

How does payment work?

At Sprintlaw, we always keep our fees transparent so you know the total cost of your legal bill from the start.

Your membership is billed annually or half-yearly upfront. The price and scope are set out in our membership packages above. This subscription is considered a general retainer and is not refundable. If you cancel any recurring payments, you will still be entitled to access your membership features for the remainder of the payment cycle.

For our fixed-fee services, we will provide you with the quote for your service first. Once you’ve accepted the quote and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account.

You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.

We accept all major credit cards as well as electronic fund transfers.