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SaaS stands for software as a service. If your business develops software and offers it to customers online as a service, you are considered SaaS and may need terms and conditions that are tailored to the nature of your business.

SaaS terms and conditions set out the terms by which users can access your software. In other words, users need to agree to your terms before they can engage with your software. These terms should generally limit your liability, set rules for users when they use your software and provide other important protections online.

Yes, having an End User Licence Agreement (EULA) is important if you offer software as a service online. This is because a EULA can protect you by setting out rules by which users can access your platform, including when it is downloaded onto their device. This way, you can protect all parties under the arrangement with respect to a number of online risks.

Data privacy is an obligation that businesses should always consider in the early stages, especially when operating primarily online. Users who access your site or engage with your software will likely need to share certain data, which places you under an obligation to protect that data. This kind of duty is provided by the Privacy Act 1988 and the Australian Privacy Principles (APP) which sets out a number of privacy rules for businesses in Australia.