Consumer Law Articles
Expert articles and practical legal guides on consumer law for australian businesses.
Marketplace Platform Legal Essentials: Terms, Payments, Liability & Compliance
Building a marketplace platform in Australia means more than putting buyers and sellers together. This guide explains the legal essentials around terms
9 July 2026
Repair, Replace Or Refund: Consumer Guarantees For Businesses In Australia
If you sell products or services in Australia, you’ve probably had customers ask for a repair, replacement or refund at some point. Sometimes it’s fair and straightforward. Other times, it feels like...
1 July 2026
Australian Consumer Law Section 18 Cases: Key Business Precedents
If you run a small business, marketing and sales probably sit right at the centre of your growth strategy. You might be writing website copy, posting on social media, sending email campaigns,...
23 June 2026
Legal Risks and Record-Keeping for Cash-Only Businesses in Australia
Cash can feel simple. There are no card fees, payments are instant, and some customers genuinely prefer it. But if you’re running (or thinking about running) a cash-only business in Australia, it’s...
17 June 2026
Sunday Surcharges In Queensland: Legal Rules And Practical Steps
If you run a café, restaurant, takeaway shop, salon, retail store, or any other customer-facing business in Queensland, Sundays can be a tricky balancing act. On one hand, Sundays can be some...
13 June 2026
Australian Consumer Law For Jewellery Businesses
If you run a jewellery business in Australia (whether you’re selling fine jewellery, bespoke engagement rings, lab-grown diamonds, costume jewellery, watches, or repairs), your reputation often comes down to one thing: trust....
8 June 2026
Pricing Errors And “Wrong Price” Policies For Australian Businesses
Pricing mistakes happen to even the most careful businesses. It could be a shelf label that wasn’t updated after a sale ended, a POS (point of sale) system glitch, a staff member...
6 June 2026
Was/Now Pricing: Compliant Discount Advertising Under Australian Consumer Law
Discounts can be a great way to bring customers through the door, clear stock, and stay competitive - especially when customers are watching prices closely. But if you’re using was now pricing...
27 May 2026
ACL Risks In Real Estate Advertising, Fees And Auctions
If you run a real estate agency, property management business, buyers’ agency, or a proptech platform in Australia, you’re operating in a highly regulated space - not just under state-based property laws,...
25 May 2026
Managing Breaches of Consumer Guarantees in Australian Business
If you sell products or services to customers in Australia, you’re almost certainly dealing with the Australian Consumer Law (ACL) - even if you don’t realise it day to day. One of...
21 May 2026
Return Policy Example: How To Draft A Clear Refund Policy In Australia
If you sell products to customers (online, in-store, or both), you’ve probably had the same question come up more than once: “What’s your returns policy?” A clear return policy is more than...
19 May 2026
Misleading Conduct Examples: Deceptive Conduct Scenarios to Avoid
Most small businesses don’t set out to mislead anyone. In fact, the risk usually comes from the opposite place - you’re trying to market confidently, move quickly, and win customers in a...
14 May 2026
Can Your Business Accept Cash Payments? Legal Risks and Record‑Keeping
If you run a small business in Australia, you’ve probably had customers ask whether they can pay in cash. For many SMEs, cash is still a practical way to get paid -...
13 May 2026
Can Businesses Refuse Cash in Australia? The New 2026 Payment Rules Explained
Can your business still go cashless in 2026? The answer may surprise you, especially if you sell fuel or groceries.
6 May 2026
Lost Leader Pricing: Legal Risks, Competition Rules And Margin Protection
If you run a small business in Australia, you’ve probably seen (or felt pressured into) the classic “too good to refuse” offer: a product priced so low that it feels like the...
5 May 2026
Is Your Website Legally Fit for Purpose?
Is your website doing more than looking polished? A legally fit-for-purpose site can reduce risk, protect your business and give customers real clarity.
28 April 2026
Major Failure Under Australian Consumer Law: What Businesses Need to Know
If you sell products or services to customers in Australia, the Australian Consumer Law (ACL) is part of your day-to-day business risk (even if you don’t think of it that way). One...
18 April 2026
How to Spot Legal Gaps on Your Own Website
Could your website be hiding legal risks in plain sight? A quick DIY check can reveal gaps in your policies, forms and refund wording before they become bigger problems.
16 April 2026
Expired Gift Cards: Legal Obligations for Australian Businesses
Gift cards can be a great way to boost cashflow, bring new customers through the door, and increase repeat business. But they also come with a legal and operational question most small...
15 April 2026
The Hidden Legal Risks Sitting on Most Business Websites
Could your website be creating legal risk without you realising it? Hidden issues in your terms, privacy wording and marketing claims can escalate fast.
13 April 2026
Influencer Marketing Laws in Australia: Disclosure, Legal Risk and What Brands Often Miss
Think influencer posts are just casual content? Hidden sponsorships and shaky claims can expose brands to serious legal risk in Australia.
9 April 2026
How To Respond To A Bad Review: Reputation And Legal Options
Getting a bad review can feel personal - especially when you’ve poured time, money and energy into building your business. But a bad review doesn’t have to define your brand. Handled well,...
8 April 2026
Misleading Ads: How To Comply With The Australian Consumer Law
Marketing is one of the fastest ways to grow a small business - but it’s also one of the easiest ways to accidentally create legal risk. If you’re running campaigns on social...
30 March 2026
Australian Credit Licence Cost: Fees, Timeframes And Key Requirements
If your business is planning to get involved in offering or arranging credit in Australia - for example by providing consumer loans, running certain BNPL-style arrangements (depending on how they’re structured and...
28 March 2026
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