Customer Contractswith expert lawyers

A Customer Contract, also called a Service Agreement, Business T&Cs or Client Agreement, sets out the terms and conditions on which clients engage your company.

A properly drafted Customer Contract can help protect your rights, limit your liability and avoid unnecessary disputes, so it’s worth getting legal help when preparing one. Our business lawyers have experience drafting Customer Contracts across a range of industries. We also offer fixed-fee Customer Contract packages, so get in touch to learn more.

The contents of your Customer Contract will depend on your business and the goods or services you provide. Typically, a Customer Contract includes provisions that clearly set out what you are selling, payment details, and other important protections and limitations relevant to your business.

As a general guide, it might include:

• the services the customer will receive
• the customer’s obligations
• the business’s obligations
• payment information
• how liability issues are handled
• how disputes will be resolved
• how the contract can be terminated

Whatever kind of goods or services your business provides to customers, your Customer Contract should clearly outline what you are doing.

If things aren’t properly documented between you and your clients, any disagreements that arise later can become costly and time-consuming. A big part of business legals is preventing problems before they happen. Having a properly drafted Customer Contract tailored to your business is essential to helping limit your liability.

We handle everything by phone, email and video call, so you never need to visit an office. Once you request a quote, one of our legally trained consultants will get back to you within one business day with a fixed-fee proposal. If you accept, we will pair you with a specialist lawyer who will guide you through the process. All documents are delivered digitally, and you can communicate with your lawyer in the way that suits you best. It is the same quality legal advice you would get from a traditional firm, just without the commute, hourly billing surprises or the formality.

Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central, a co-working space in Chippendale, Sydney, but our lawyers often work flexibly across various locations.