Customer Contracts – also referred to as Service Agreements, Business T&Cs or Client Agreements – set out the terms and conditions on which clients engage your company.

Having a properly drafted Customer Contract is important in protecting your rights, limiting your liability and avoiding unnecessary disputes, so you should seek legal assistance when preparing one.

Our business lawyers have experience drafting Customer Contracts across a variety of industries. We have a range of fixed fee Customer Contract packages, so get in touch to learn more!

The contents of your Customer Contract will vary depending on your business and the type of services or goods you’re providing.

Typically, Customer Contracts will include provisions that provide a clear outline of what you’re selling, details about payments, and other important protections and limitations specific to your business.

As a general guide it might include the following:

• what kind of services will the customer get?
• what obligations does the customer have?
• what obligations does the business have?
• payment information
• how are liability issues dealt with?
• how will disputes be resolved?
• how can the contract be terminated?

Whatever kind of goods or services your business is providing to your customers, your Customer Contract should clearly outline what it is you are doing.

When things aren’t documented properly between you and your clients, potential disagreements that may arise down the track could become costly and time consuming.

A huge part of business legals are about preventing the headaches before they happen. Having a properly drafted Customer Contract that is tailored to your business is essential to limiting your liability.

As an online law firm, we eliminate the headaches of paying us by the hour and finding time to meet with a lawyer in person. We communicate via phone, email and cloud conferencing — whichever suits you! We know you’re busy, so we’re only a click away. You’ll be guided through this process by our expert lawyers, who are Australian-qualified and were trained at leading law firms. They left the traditional corporate law sphere to help us make legal services better. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law.

Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central – a cool co-working space in Chippendale, Sydney – but our lawyers often work flexibly across various locations.