Creating an Effective NDIS Service Agreement: Template and Tips

Key Components of an NDIS Service Agreement Template

A comprehensive NDIS service agreement typically includes several key sections. Below is an overview of what to expect — but remember, each agreement should be tailored with legal support to ensure compliance and clarity.

Participant and Provider Information

Begin with clearly identifying both parties. For the participant: full name, NDIS participant number, and contact details. For the provider: business name, NDIS registration details, and contact information. Clear identification is critical for accountability and legal certainty.

Scope and Schedule of Services

Detail the services to be provided, their frequency, duration, and alignment with the participant’s NDIS plan. This must also reflect the current NDIS Pricing Arrangements. Legal input is often needed to ensure the scope is not overly vague or unintentionally limiting.

Service Delivery and Roles

Clarify how services will be delivered, when, and where. Outline roles and responsibilities of both parties. This avoids confusion and supports clear communication. Importantly, legally precise wording ensures obligations are enforceable and not open to misinterpretation.

Fees, Billing, and Payment Terms

This section must clearly explain:

• What fees apply and when they are due
• How invoices will be issued and paid
• Cancellation or variation policies

These terms must comply with consumer protection laws — a lawyer can help ensure your practices align with the NDIS Code of Conduct and relevant financial regulations.

Complaints, Dispute Resolution, and Changes

Include a fair and accessible complaints procedure, plus steps for dispute resolution. Also outline how changes to the agreement can be made, including notice periods and termination rights. Legal drafting here is essential to ensure your clauses are enforceable and compliant with both the NDIS and Australian Consumer Law.

Legal Requirements and the Value of Professional Support

NDIS service agreements are not just administrative documents — they are legally binding contracts that must meet specific standards. Your agreement must comply with the NDIS Act, the current NDIS Pricing Arrangements and Price Limits, and Australian Consumer Law. Failing to do so can result in financial penalties, reputational harm, or even de-registration as a provider.

Some of the most common risks when using a generic template or trying to draft an agreement yourself include:

• Omitting legally required clauses (such as participant rights or privacy obligations)
• Using vague or inconsistent language that makes the contract unenforceable
• Not aligning your agreement with the participant’s plan or current pricing structures

To safeguard your business, it’s vital to work with a legal expert who understands both contract law and the NDIS legal framework. They can ensure your documents are not only compliant, but also designed to support smooth operations and long-term client relationships.

For example, maintaining records in line with your service agreement is essential for audits. Refer to resources from the Australian Securities and Investments Commission (ASIC) for more on record-keeping obligations.

Need Help With Your NDIS Service Agreement?

At Sprintlaw, we work with NDIS providers across Australia to draft clear, customised service agreements that meet all legal requirements. Whether you’re just starting out or updating existing documents, our legal experts can help you build trust with participants — and stay compliant.

If you would like a consultation on NDIS Service Agreements, you can reach us at 1800 730 617 or team@sprintlaw.com.au for a free, no-obligations chat.