Although the extract does not provide a full merits narrative, Annexure A is commercially revealing because it shows the kinds of documents the court accepted as proper subjects of discovery in this proceeding. The categories were not limited to customer contracts or a narrow set of transaction records. They extended across the operation of ICM's CFD business.
For the applicants themselves, the categories included account opening applications and forms, client suitability tests, account transfers and upgrades, statements, trade records, records of conditional orders, pricing records for the underlying reference asset at the time of each trade, periodic assessments or reviews, communications with the applicants, internal communications about them, and records of participation in non-trading services such as education tools.
At the business-wide level, the categories included reports, summaries and analyses about active and inactive accounts, client churn, client losses, close-outs, margin calls, the relationship between volatility and margin calls, the effect of marketing on revenue and trade volume, the use of CFDs for hedging, negative balance accounts and clients with significant or repeated losses. They also included client demographics and reports about the number of retail, sophisticated and wholesale clients, age, income, assets, occupation, education, nationality, funding methods and prior trading experience.
The annexure also reached into product governance and customer qualification. It sought final versions of policies and written processes about account application and client qualification, ongoing suitability monitoring, deactivation and reactivation of accounts, and the development and maintenance of the client suitability test. It also sought documents about target market determinations, review triggers, periodic reviews of whether clients remained within the target market, and policies addressing the risk that CFDs would be distributed outside the target market.
Disclosure and product design were also in scope. The categories covered documents created for developing, implementing or changing product disclosure statements, the financial services guide, account terms and target market determinations. They also covered policies about trading order types, pricing and spread methodologies, manual overrides of automatic pricing, leverage settings, user guides explaining leverage changes, margin and close-out mechanics, negative balances, debt recovery, fees and costs, inducements, rebates and credits, marketing strategy, credit card funding, hedging policies, website and platform design, and user guides for trading platforms and demo accounts.
Customer communications and internal incentives were another major theme. The categories included newsletters, webinars, podcasts, blogs, communications with prospective clients, demo account holders, inactive or dormant clients and clients requesting closure, automated communications, call scripts, live chat scripts, staff guidance, key performance indicators, remuneration and incentive schemes, and opt-out settings for marketing communications.
Complaints, compliance and governance were also squarely in view. The annexure sought complaint analyses, complaint handling policies, regulatory materials, communications with ASIC, the ACCC, FOS and AFCA, internal and external compliance reviews, audits, advice from external risk and compliance experts, business-wide risk assessments and risk registers, board agendas, board packs, board minutes, risk committee materials, organisational charts and financial statements. Finally, it sought documents concerning Mr Budzinski's role, knowledge and involvement in management, regulatory obligations and the matters alleged in the consolidated statement of claim.
For businesses, the message is straightforward. In a regulated dispute, discovery can become a detailed examination of how the business actually operated, what it knew, what it measured, what it told customers, what it told regulators, and what its board and senior management were told internally.