The judgment shows that the Court paid close attention to the product documents and to how the Qoin product was actually presented to users. This is one of the most useful parts of the case for business owners because it shows the kinds of evidence a court may rely on when testing whether an authorised representative arrangement is genuine in substance.
First, timing mattered. The Court noted that by around January 2020, and well before BPS approached PNI, BPS had already developed and made available to the public the Qoin Wallet and the Qoin Wallet App. That made it harder to characterise the product as something that was really being issued and operated through PNI in any meaningful representative sense.
Second, the white paper mattered. The extract records that the white paper described plans and progress toward opening a merchant trading ecosystem and referred to the Australian Qoin Wallet as a regulated non-cash payments product approved under an authorised representative number linked to an AFSL. The white paper was part of the public-facing story of the product.
Third, the Qoin Merchant and Consumer Guide mattered. It explained the merchant registration process, how users downloaded the app, how they registered to join Qoin and create a wallet, and how they were taken to linked documents including the Financial Services Guide, Product Disclosure Statement, Terms of Use and Privacy Policy. The guide itself carried BPS copyright notices, reinforcing BPS's central role in the product rollout.
Fourth, the combined FSG/PDS was especially important. The extract says it stated that it provided information about the payment system provided by BPS. It said the FSG was designed to help users decide whether to use services "we provide" and the PDS contained information to help users decide whether to register for and use "our Payment System and services". The words "we", "us" and "our" were defined to mean BPS alone. The Court noted that while the document identified BPS as an authorised representative of the AFSL holder, the language still strongly suggested BPS itself was the entity providing the services and advice.
Fifth, the PDS and related terms pointed to a direct bilateral relationship between BPS and the user. The extract records that BPS charged fees and surcharges, collected and used personal information, could vary the PDS, could exercise rights and remedies under it, and could assign its rights without user consent. The PDS contemplated that by accessing the payment system, the user agreed to be contractually bound by the PDS and the Terms of Use governing use of the payment system.
Finally, the Terms of Use were powerful evidence. The extract says they stated that the Terms of Use, together with the Privacy Policy, PDS and FSG, formed an agreement between the user and BPS. The summary said BPS reserved the right to amend the agreement in relation to the services. The defined terms again treated BPS as the provider and the user as the counterparty. There was no equivalent emphasis on the AFSL holder as the real provider of the service.
Taken together, these documents supported ASIC's position that BPS was not merely acting for PNI. They suggested BPS had developed, documented, branded and operated the product as its own.