The amended provisions set out a non-exhaustive list of matters a court may consider. The lists are mirrored across goods and services, and financial services, and they cover both supply-side and acquisition-side conduct.
The factors include relative bargaining strength, whether one party was required to comply with conditions not reasonably necessary to protect the other party's legitimate interests, whether documents could be understood, whether undue influence, pressure or unfair tactics were used, and whether equivalent goods, services or financial services could have been obtained elsewhere and on what terms.
The court may also consider consistency of conduct across similar transactions, compliance with any applicable industry code, compliance with another industry code where the other party reasonably believed the business would comply, unreasonable failures to disclose intended conduct or non-obvious risks, willingness to negotiate, the terms and conditions of the contract, conduct in complying with the contract, conduct after entry into the contract, unilateral variation rights and the extent to which the parties acted in good faith.
The Act also makes clear that, when considering whether conduct related to a contract is unconscionable, the court is not limited to the circumstances of contract formation. It may consider the terms of the contract and the manner in which, and extent to which, the contract is carried out. In practice, this means a business cannot assume that a signed contract ends the enquiry. Performance, enforcement and later relationship conduct can all be relevant.
There is also an express rule that the court must not have regard to circumstances that were not reasonably foreseeable at the time of the alleged contravention. At the same time, the court may have regard to conduct engaged in, or circumstances existing, before the commencement of the new section.