Before issuing the facility or increasing the limit for a retail client, the provider must make an assessment of whether the facility will be unsuitable for that client. The assessment must specify the period it covers and assess whether the facility will be unsuitable if the facility is issued, or the limit is increased, during that period.
Before making that assessment, the provider must make reasonable inquiries about the retail client’s financial situation and take reasonable steps to verify the retail client’s financial situation. The Act also allows regulations to prescribe additional inquiries or verification steps, and to specify steps that must be taken or do not need to be taken.
There is a limited verification exception where a financial services licensee authorised to provide financial product advice in relation to margin lending facilities has prepared a statement of advice for the retail client within 90 days, the statement recommends the particular facility or increase, the limit or increase does not exceed what was recommended, and the statement includes the information used to prepare it. In that case, the provider is not required to verify that information for the relevant verification paragraphs.
The provider must assess the facility as unsuitable if, at the time of the assessment, it is likely that if the facility were issued or the limit increased during the assessment period and the facility were to go into margin call, the retail client would be unable to comply with the client’s financial obligations under the facility or could only comply with substantial hardship. The Act also allows regulations to prescribe other circumstances in which a facility is unsuitable.
The provider must not issue the facility or increase the limit if the facility is unsuitable at that time. The Act also limits the information that can be taken into account for the unsuitability analysis to information about the retail client’s financial situation, or other prescribed matters, where the provider had reason to believe the information was true or would have had reason to believe it was true if the required inquiries or verification had been made.
In practical business terms, this means your process needs more than a client declaration and a generic risk warning. You need a documented assessment workflow, a way to gather financial information, a verification process, a decision rule for hardship and ability to meet obligations in a margin call, and a system control that stops issue or limit increase where the product is unsuitable.