Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.
Are You Dealing With A Customer Or Supplier Under Administration?
- 1) Confirm The Appointment And Get On The Record
- 2) Understand The Impact On Your Invoices
- 3) Check Your Security And Retention Of Title (ROT)
- 4) Decide Whether To Keep Trading With The Administrator
- 5) Consider Set-Off And Ipso Facto Issues
- 6) If You Hold Security, Act Promptly (But Carefully)
- 7) If You’re A Customer With Deposits Or Prepayments
- Key Takeaways
If you hear that a company you deal with is “insolvent under administration,” it can be worrying - especially if they owe you money or you’re relying on them to deliver. Likewise, if your own business is under cash pressure, you might be weighing up whether administration is the right move to protect the business and its stakeholders.
This guide breaks down, in plain English, what voluntary administration is, how it affects your contracts and cash flow, and the practical steps you can take to manage risk and make informed decisions. We’ll look at this from a small business owner’s perspective - whether you’re a creditor, a supplier, a customer or a director.
What Does “Insolvent Under Administration” Mean?
In Australia, a company is insolvent when it cannot pay its debts as and when they fall due. When a company enters voluntary administration, an independent registered liquidator (the administrator) is appointed to take control of the company’s affairs, assess options and recommend a path forward to creditors.
The Goal Of Voluntary Administration
The aim is to either save the business or, if that’s not viable, produce a better return for creditors than an immediate liquidation. During this period, there is usually a temporary “breathing space” where some creditor actions are paused, allowing the administrator to investigate and trade the business if appropriate.
The Usual Timeline
- Appointment: Directors (or a secured creditor) appoint an administrator.
- First creditors’ meeting: Held within eight business days to confirm the administrator.
- Investigation and trading: The administrator reviews the company’s position and may continue trading to preserve value.
- Second creditors’ meeting: Creditors vote on the future - typically within 25 business days (this can be extended in complex cases).
Possible Outcomes
- Return to directors’ control.
- Deed of Company Arrangement (DOCA): A binding compromise with creditors.
- Liquidation: If a restructure isn’t viable.
If you’re a director and you’re unsure about your company’s position, it’s important to understand your ongoing duty to consider solvency. Many boards record a formal decision each year via a solvency resolution - if you’re uncertain about the company’s ability to pay debts, act early and get advice.
Are You Dealing With A Customer Or Supplier Under Administration?
If a customer or supplier goes into administration, your first steps should focus on preserving your position, gathering evidence and communicating with the administrator. Here’s a practical checklist.
1) Confirm The Appointment And Get On The Record
Check the official notice or announcement and contact the administrator promptly. Provide a concise statement of your claim, copies of invoices and any supporting contracts (including retention of title clauses), and ask about next steps and timelines for creditor reports.
2) Understand The Impact On Your Invoices
Pre-appointment debts (amounts owed before the administrator was appointed) typically become unsecured claims unless you hold valid security or other priority rights. Post-appointment supplies may be paid as “administration expenses” if the administrator agrees to buy from you; make sure you have written confirmation before supplying further goods or services.
3) Check Your Security And Retention Of Title (ROT)
If you supply goods and have retention of title terms, your rights often depend on whether you’ve perfected your interest on the Personal Property Securities Register (PPSR). If applicable, gather your contract and PPSR registrations and notify the administrator.
If you haven’t registered, it’s worth reviewing your processes so you’re protected for future deals. A quick refresher on what the PPSR is and why PPSR matters will help you understand how to secure your position with customers before problems arise.
4) Decide Whether To Keep Trading With The Administrator
Administrators can (and often do) keep trading. If they want you to continue supplying, ask for clarity on payment terms. Many suppliers move to cash on delivery, deposits or other protections. Write it down. If you’re asked to continue on old terms, weigh the risk carefully and get advice if needed.
5) Consider Set-Off And Ipso Facto Issues
Contractual “ipso facto” clauses that let you terminate just because administration occurs are restricted by law in many cases. Similarly, your ability to set off mutual debts may be impacted depending on timing and the specific insolvency process. The administrator’s first circular will usually explain the legal position they’re operating under - read it closely and seek advice on your contract.
6) If You Hold Security, Act Promptly (But Carefully)
Secured creditors (e.g. those with a General Security Agreement over all assets) have additional rights, but strict timelines may apply and a statutory moratorium can temporarily limit enforcement. Keep a cool head and coordinate with the administrator so you don’t prejudice your security position. If you regularly extend credit, consider using a General Security Agreement with new customers and ensuring you register your security interest correctly on the PPSR from day one.
7) If You’re A Customer With Deposits Or Prepayments
Prepayments made before administration often rank as unsecured claims. If you’re being asked to keep buying, get clarity on whether any future payments will be held on trust, paid into a separate account, or otherwise protected. Consider whether you can obtain delivery versus payment to reduce risk.
What If Your Own Company Is Insolvent - Should You Appoint An Administrator?
If your business is under cash stress and you’re missing payments, you need to assess solvency promptly. Administration can be a proactive way to preserve value and propose a restructure through a DOCA, but it’s not the only path.
Common Warning Signs
- Consistently late payments to suppliers or ATO.
- Overdue superannuation, rent or utilities.
- Relying on new deposits to cover old debts.
- Dishonoured payments or demands from creditors.
Key Options To Consider
- Informal restructure (negotiate with key creditors, reduce costs, adjust terms).
- Safe harbour (seek specialist advice to develop a restructure plan while minimising insolvent trading risk - specialist legal and accounting input is essential).
- Voluntary administration (an independent administrator takes control, assesses options and coordinates a creditor vote).
- Liquidation (if rescue isn’t feasible).
Directors should also review any funds they’ve put into the business. If you’ve advanced money to the company, consider documenting it as a loan on commercial terms so your position is clear - our overview of director loans explains the basics.
If administration is on the table, preparation matters. Pull together reliable financials, key contracts, employee entitlements and a practical vision for what the business looks like on the other side (what’s viable, what should be closed or sold, and how creditors can be treated fairly).
How Do Contracts, Guarantees And Security Interests Work During Administration?
When a business is insolvent under administration, the fine print really matters. Here are the pressure points we see most often with small businesses.
Customer and Supplier Contracts
Many agreements contain termination-for-insolvency clauses, but so-called “ipso facto” stay laws limit when a counterparty can terminate solely because of administration. You may still be able to terminate for other causes (e.g. non-payment or performance failures), subject to any temporary relief. Always read the termination clause in full and check the timing of breaches versus appointment.
Retention Of Title (ROT)
ROT clauses can help you reclaim goods you’ve supplied but not been paid for, provided you’ve structured and perfected your security correctly on the PPSR. Without proper registration, you can lose priority or even ownership claims in insolvency. Building ROT into your standard terms and pairing it with PPSR registrations is a practical risk control for any wholesaler or supplier.
Personal Guarantees
It’s common for small businesses to sign (or request) personal guarantees alongside trade accounts or leases. A guarantee lets the creditor pursue the guarantor personally if the company cannot pay. If you’re being asked to sign one, understand the risk profile, what “all monies” wording means, and whether any cap or limit applies. Equally, if you offer credit, ensure your guarantee is well-drafted and executed. Our guide to personal guarantees covers typical pitfalls and risk management tips.
Assigning Or Novating Contracts In A Restructure
Restructures often involve moving key contracts, customers or supply arrangements into a new entity. That usually requires customer consent, a fresh agreement, or a formal Deed of Novation (or assignment, depending on the rights being transferred). Don’t assume contracts can be moved automatically - check anti-assignment clauses and seek consent early.
Bank Guarantees And Landlord Rights
If you lease premises, landlords often hold bank guarantees or security bonds. In an administration, landlords may have limited rights to draw on these immediately depending on the lease and the moratorium - but once drawn, those proceeds can reduce the landlord’s unsecured claim. If continuing to trade through administration, you’ll want to agree clear terms with the landlord about access, rent and ongoing arrangements.
Employment, Wages And Day-To-Day Trading While An Administrator Is In
If you employ staff or you’re supplying to a business that employs staff, it helps to understand how employee entitlements and day-to-day trading work during administration.
Employee Entitlements
Wages that fall due after the administrator’s appointment are generally paid as an expense of the administration if staff keep working. Pre-appointment entitlements (like unpaid wages and leave) usually rank as priority unsecured claims, and are typically addressed as part of any DOCA or in liquidation. Administrators should keep employees informed, but as a business owner, plan cash flow carefully if trading continues.
Paying For New Supplies
Administrators may negotiate new terms with key suppliers - often shorter terms or payment on delivery. If you’re supplying to an administrator, always get written confirmation that the administrator is authorising the purchase on behalf of the company in administration. If you’re buying from a business in administration, expect tighter terms or prepayment requirements.
Communications And Brand Management
Insolvency can rattle customers. If you’re trading through an administration, align your messaging with the administrator to maintain trust. Provide clear, honest updates about order fulfilment, warranties and support. Keep records of any representations and make sure your marketing and customer service comply with the Australian Consumer Law - that becomes even more important when customers are nervous.
Protecting Your Position Going Forward
Once the dust settles, use the experience to strengthen your processes. Standardise terms with security and ROT where relevant, set credit limits aligned to risk, and register any interests promptly on the PPSR. It’s much easier to secure your position before something goes wrong than to scramble after an appointment is announced.
Key Takeaways
- “Insolvent under administration” means an external administrator controls the company while options are assessed - the goal is a better outcome for creditors than immediate liquidation.
- If a counterparty goes into administration, act fast: contact the administrator, lodge your claim, and review your contracts, security and retention of title rights.
- Your rights to terminate just because of insolvency may be restricted by ipso facto laws; check whether you can rely on other termination grounds.
- Security and PPSR protection can significantly improve your recovery prospects - consider a General Security Agreement and make sure you register security interests correctly.
- If your own business is struggling, get on top of solvency early; administration, safe harbour or an informal restructure may be options depending on your situation.
- Clear contracts, careful cash flow and consistent communication are essential if the business continues to trade during administration.
If you’d like a consultation about dealing with a business that’s insolvent under administration - or about preparing your terms, guarantees and PPSR registrations to reduce risk - you can reach us at 1800 730 617 or team@sprintlaw.com.au for a free, no-obligations chat.








