Review the way testimonials and ratings appear across your customer journey

The problem is often the combined impression created by your review setup rather than one obvious sentence. Risk can arise where only favourable feedback is shown, incentives are offered without clear disclosure, customer comments are edited in a way that changes meaning, or old reviews are used beside current claims about quality, pricing or results. We look at how those pieces work together across your channels. The legal position depends on the way your business handles information in practice, including how review content is collected, approved and reused.

This is usually the better fit when the issue goes beyond one advertisement and sits in the process behind your published reviews. For example, you may be running an automated review request flow, offering rewards for feedback, moderating what appears on your site, or republishing platform ratings in marketing. A copy check may miss those background issues. This service reviews the broader review ecosystem you rely on, then explains which practices are likely to need attention and what changes are worth prioritising.

Often, yes. Once a review request is tied to a discount, prize draw, gift or other benefit, extra issues can arise around disclosure, fairness of the promotion and the way the campaign is described to customers. Permit requirements can vary depending on where and how the promotion runs, and the terms need to reflect the actual promotion mechanics and prize structure. As part of the review, we can flag where those issues appear and explain whether separate legal work may be sensible before the promotion goes live.

This service is commonly used by businesses that actively publish or promote customer feedback as part of sales and marketing. That includes ecommerce brands, hospitality venues, fitness businesses, online service providers, agencies and subscription businesses. It is especially relevant where reviews appear in more than one place, such as a website, booking platform, paid ad, social profile or email campaign. If your business asks for reviews at scale or relies on ratings to support conversion, a legal review can help identify whether the process behind them is creating avoidable exposure.

You receive written findings that set out the main issues we have identified and the changes worth considering first. Depending on the review, that may involve updating disclosures, changing how incentives are offered, adjusting moderation settings, removing outdated testimonials or separating review content from stronger promotional claims. If you need follow-on help with revised terms or related documents, that can be scoped separately. The work can strengthen your position on the issue in scope, but it cannot account for every operational fact outside the materials provided.

As an online law firm, we eliminate the headaches of paying us by the hour and finding time to meet with a lawyer in person. We charge a fixed fee, with upfront quotes and transparent pricing, and communicate via phone, email and video chat - whichever suits you! You'll be guided through our process by our expert lawyers, who are Australian-qualified and specialise in technology, intellectual property, contract drafting, corporate and commercial law.

At Sprintlaw, our pricing is transparent and designed for startups and small businesses. Many one-off legal services, including document drafting and reviews, are provided for a fixed fee with an upfront quote before you proceed.

Prices typically range from $250 to $2,500 AUD depending on the complexity and scope of the work. For ongoing support, Sprintlaw Memberships include options such as legal templates, consultations, a legal helpline and credits for services.

If your project is larger or more complex, we will provide a tailored quote after understanding what you need.

Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central - a cool co-working space in Chippendale, Sydney - but our lawyers often work flexibly across various locations.

Our lawyers also work from co-working spaces and home offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, so clients can get help online without needing to meet in person.