MA000092CurrentRetail, hospitality and recreation

Alpine Resorts Award

The Alpine Resorts Award is very role-specific and very practical. The real work is classifying resort jobs properly, handling seasonal and casual setups cleanly, and managing rosters, clothing and equipment obligations in a fast-moving alpine operation.

Consolidated through
1 July 2026
Source checked
1 August 2026
Award coverage depends on the employer's industry and the work the employee actually performs. Job titles alone do not decide coverage. Check the coverage and classification clauses, any enterprise agreement, and the official award before changing pay or employment conditions.

Who this award covers

This award is for employers who operate an alpine resort and for employees working at, or in direct connection with, that resort. The award defines an alpine resort as a resort which includes, among other things, an alpine lift.

Businesses and work usually covered

  • Lift, guest services, retail, food service and housekeeping work connected to an alpine resort
  • Snowsports instruction
  • Seasonal resort roles
  • Outdoor and indoor operational support work at the resort

When another award or arrangement may apply

  • Employees excluded from award coverage by the Fair Work Act
  • Employees covered by an enterprise award, enterprise instrument or relevant State public sector award

Roles and classifications

The award contains classification levels that connect an employee's duties, skills and responsibility to a minimum rate. Common role descriptions include:

  • Resort workers from Training level through Resort Worker Level 7
  • Snowsports Instructors in Categories A to E
  • Seasonal employees engaged on a full-time or part-time basis
  • On-hire employees, trainees and apprentices working in direct connection with the resort

A familiar job title is only a starting point. Match the employee's real duties against the classification definitions and keep a written record of the level selected.

Rules employers need to check

Check The Resort Connection First

4.1, 4.2, 4.6

Start with the resort connection. This award is aimed at alpine resort operations, not every business in a mountain region.

  • Coverage is tied to operating an alpine resort and to employees working at, or in direct connection with, the resort.
  • The presence of an alpine lift is part of the award definition of an alpine resort.
  • If an employer is covered by more than one award, the employee follows the classification most appropriate to the work and its normal environment.

Choose And Document The Right Employment Category

10.1, 10.2, 11.4, 12.1

This award uses several employment models at once. Clear setup documents are essential because alpine businesses often mix permanent, casual and seasonal labour.

  • Part-time employees must average at least 8 and less than 38 hours per week over a maximum 4 week cycle and must have a written regular pattern.
  • Casual employees must be told they are casual, who employs them, the job they will perform, their classification level and their rate of pay.
  • Casual employees other than Snowsports Instructors have a 2 hour minimum engagement.
  • Seasonal employees can be engaged in any classification and can be full-time or part-time.

Use The 4 Week Roster Model Properly

15.1, 15.2, 16.1, 16.2

Resort rostering is flexible but still structured. The 5 day model, 10 hour daily cap and posted roster requirement are the practical anchors.

  • Ordinary hours may be worked on any 5 days of the week, with a maximum of 10 hours per day.
  • Full-time employees average 38 hours per week over a maximum 4 week cycle.
  • The employer must prepare and post a roster showing each employee's days of work and starting and finishing times.
  • The roster can be altered by mutual consent, by the employer on the day before the shift, or as soon as reasonably practicable where that notice cannot be given.

Classify Resort Roles By Skill And Responsibility

Schedule A.1, Schedule A.2, Schedule A.3, Schedule A.4

Classification is highly operational under this award. The Schedule A examples are the best tool for fitting resort jobs into the right level.

  • The award has a Training level, Resort Worker Levels 1 to 7 and separate Snowsports Instructor categories.
  • Schedule A gives concrete role examples at each resort worker level, from car parking and kitchenhand work at Level 1 through guest services and retail at Level 2, and lift operation, trail crew and specialist support roles at Level 3 and above.
  • Classification should follow the actual skill, experience and responsibility in the role, not the department name alone.

Handle Allowances And Junior Pay Carefully

21.1, 21.3, 18.3

Allowance handling and junior pay both turn on operational detail under this award. Employers should check the actual work being done, not rely on a generic resort payroll setup.

  • Allowances must be paid when clause 21 says they are payable.
  • The extract specifically shows meal allowance rules for overtime worked for more than 2 hours without prior notice, boot or equipment allowances where employees provide required gear, protective clothing reimbursement, and airfare reimbursement for some Snowsports Instructors.
  • Junior employees working in liquor service must be paid the adult rate for that role.
  • Employees under 18 must not be required to work more than 10 hours in a shift.

Control Practical Resort Risks

16.2, 21.3(d), 18.4

This award is practical and role-specific. Small administrative shortcuts can quickly create payroll or clothing reimbursement errors in a resort environment.

  • Roster changes need to stay within the day-before or as-soon-as-reasonably-practicable model in clause 16.2.
  • Outdoor worker clothing should be handled through a clear supply or reimbursement process.
  • Apprentice and adult apprentice rates sit in separate rules and should be checked directly against clause 18.

Pay rates, penalties and allowances

The safest way to check a current rate is to start with the employee's classification, employment type and working pattern, then use Fair Work's current pay guide or Pay and Conditions Tool. Rates can change after an Annual Wage Review or an award variation.

Common workplace examples

Snowsports Instructor Booked For A Short Lesson Window

The award treats this differently from other casuals. Clause 11.4(b) gives a 2 hour minimum engagement to casual employees other than Snowsports Instructors, so the instructor's engagement should be checked against the instructor-specific arrangements rather than the general 2 hour rule.

Guest Services Counter Role At The Resort

Schedule A.3.2 lists ticket and pass sales, hire sales and service, retail sales, concourse attendants and tour guides as Level 2 examples. That usually makes Level 2 the first classification to test for a guest services counter role.

Outdoor Worker Buys Their Own Wet Weather Gear

Clause 21.3(d) says the employer must provide appropriate wet weather and protective clothing to outdoor workers, including Snowsports Instructors, free of charge or reimburse the purchase cost.

Nineteen Year Old Employee Serving Alcohol

Clause 18.3(b) says junior employees working in roles that undertake liquor service must be paid at the relevant adult minimum rate even though other junior percentage rules exist in the award.

Recent changes to this award

PR799280, PR799372, PR799527

The current consolidated award incorporates these recent variation determinations. Use the consolidated wording when checking any affected clause, schedule, rate or allowance.

Affected: 18 - Minimum rates, 21 - Allowances, Schedule C - Summary of Hourly Rates of Pay, Schedule D - Summary of Monetary Allowances, Schedule F - Supported Wage System

What to do next

  • List every role against the Schedule A examples before deciding the resort worker level or instructor category.
  • Use a written part-time pattern template that records daily hours, days worked and start and finish times over the 4 week cycle.
  • Post rosters in one accessible place and set an internal rule for when day-before changes are approved.
  • Separate casual and seasonal onboarding so the correct category is recorded from the start.
  • Create a gear and clothing register for boot, equipment and protective clothing issues.
  • Review junior liquor service roles separately so adult rates are used where required.

Common questions

Do snowsports instructors have the same casual minimum engagement as other casuals?

No. Clause 11.4(b) says the 2 hour minimum engagement does not apply to Snowsports Instructors. Other casual employees are entitled to at least 2 hours on each occasion they are required to work.

How quickly can an alpine resort change a roster?

Usually yes. Clause 16.2 says the roster can be altered by the employer on the day before the shift was originally scheduled, or as soon as reasonably practicable if that notice cannot be given, and it can always be altered by mutual consent.

Can a junior employee on liquor service be paid a junior percentage?

No. Clause 18.3(b) says junior employees working in roles that undertake liquor service must be paid at the relevant adult minimum rate.

Who pays for protective clothing?

Yes. Clause 21.3(d) says the employer must provide outdoor workers, including Snowsports Instructors, with appropriate wet weather and protective clothing free of charge or reimburse the cost of buying it.

Does this award have a seasonal employment category?

Yes. Clause 12 creates a separate seasonal employee category, and a seasonal employee can be engaged on either a full-time or part-time basis.

Official sources and related help

This guide is general information, not legal advice. Modern award coverage and classification depend on the facts. Check the current official award and get advice for your business before relying on this page.

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