MA000021CurrentManufacturing and production

Business Equipment Award

This award is best understood as a business equipment sales, installation and servicing award. The real compliance work is making sure the business is actually in that industry, then documenting roster flexibility and field service allowances properly.

Consolidated through
1 July 2026
Source checked
1 August 2026
Award coverage depends on the employer's industry and the work the employee actually performs. Job titles alone do not decide coverage. Check the coverage and classification clauses, any enterprise agreement, and the official award before changing pay or employment conditions.

Who this award covers

This award is for the sale or lease of business equipment and the associated installation and servicing of that equipment. It is not a general IT or electronics award, so the actual business activity and the exclusions matter.

Businesses and work usually covered

  • Sale or lease of business equipment such as computers, data processing equipment, photocopiers, facsimile machines, cash registers, accounting and adding machines, calculators and related peripherals.
  • Associated installation and servicing of covered business equipment.
  • Routine maintenance and technical support work linked to covered business equipment.
  • On-hire and group training arrangements tied to covered business equipment work.

When another award or arrangement may apply

  • Persons wholly or mainly engaged in managerial positions.
  • Employees while undertaking formal training courses or schools in connection with their employment.
  • Employees of electrical contractors or manufacturers of business equipment.
  • Employees excluded by the Fair Work Act.
  • Employees already covered by enterprise or relevant public sector awards.

Roles and classifications

The award contains classification levels that connect an employee's duties, skills and responsibility to a minimum rate. Common role descriptions include:

  • Technical services stream employees.
  • Technical field support staff.
  • Technicians.
  • Clerical stream employees linked to the covered business equipment industry.

A familiar job title is only a starting point. Match the employee's real duties against the classification definitions and keep a written record of the level selected.

Rules employers need to check

Confirm the business activity matches the award

4.1-4.6

Coverage under this award is narrower than many small businesses expect. It is built around a defined equipment sales and service industry.

  • Check that the business is actually selling or leasing covered business equipment and installing or servicing it.
  • Do not assume every technology, electronics or office support business falls here. The exclusions for managers, training course participants, electrical contractors and manufacturers are important.
  • If another award might also be relevant, the employee sits under the classification most appropriate to the work and the environment in which it is normally performed.

Set engagement type and minimum attendance rules

8.1-11.5

The award uses simple engagement categories, but each one has different payroll and rostering consequences that need to be set up from the start.

  • Full-time employees average 38 ordinary hours per week.
  • Part-time employees average less than 38 hours, work a regular pattern, and are paid the minimum hourly rate for each ordinary hour worked.
  • Casuals can be terminated on an hour's notice, receive a 25% loading, and must be paid overtime under the award when they work it.
  • Each casual attendance must be at least 2 consecutive hours.

Use roster flexibility properly

12.1-12.7

This award gives a fair amount of roster flexibility, but only if the agreement and notice rules are observed and recorded.

  • For day workers, ordinary hours average 38 per week, no more than 8 hours per day, between 6.30 am and 6.30 pm Monday to Friday.
  • By agreement, the spread can move up to one hour earlier or later, ordinary hours can include Saturday and Sunday, and days can extend up to 12 hours exclusive of meal breaks.
  • Once arrangements are set, the employer can alter them with one week's notice, by mutual agreement, or with 24 hours' notice in an emergency.
  • Twelve hour days or shifts require suitable roster arrangements and adequate breaks.

Tie classification and allowances to the actual job

14.1-14.2, 17.1-17.3, Schedule A

Classification and allowance settings are central under this award because many field service roles have extra payroll consequences beyond the base rate.

  • Schedule A starts with a technical services stream that moves from routine assembly work through higher technician work.
  • The minimum rate tables separate technical and clerical streams, so the stream choice matters even where day to day tasks overlap.
  • The award contains leading hand, first aid, representation and service centre allowances, and transport related rules for technical and clerical employees.

Record flexible hours agreements and rosters

12.2(c), 12.4

Flexible hours under this award are not meant to be verbal or informal. The record itself is part of compliance under the clause structure.

  • Any majority or individual agreement under the flexibility clause has to be recorded in the time and wages records.
  • Rosters must specify the commencement and finishing times of ordinary working hours.
  • That recordkeeping is what proves the business is using the flexible hours model properly.

Review field service arrangements separately

17.2(d)-(e), 17.3(a)

Field based technical support is where this award often becomes more complex than a basic office payroll setup would suggest.

  • Field service employees can attract representation and service centre allowances depending on the role they perform.
  • Employees taking responsibility for depot or satellite service centre premises can trigger a specific allowance.
  • Where the employer requires transport, the employer must provide and maintain it, subject to the award's vehicle allowance framework.

Pay rates, penalties and allowances

The safest way to check a current rate is to start with the employee's classification, employment type and working pattern, then use Fair Work's current pay guide or Pay and Conditions Tool. Rates can change after an Annual Wage Review or an award variation.

Common workplace examples

Weekend equipment servicing rollout

If the employer wants to run weekend servicing as ordinary hours, clause 12.2 allows that only through agreement and with the relevant penalty treatment. It is not something the business should treat as automatically inside the base Monday to Friday spread.

Field technician running from a service centre

A technician based from a depot or satellite service centre may trigger more than a base classification review. Clause 17.2 includes both representation and service centre style allowances for some field based roles.

Manufacturer using a service award template

An electronics business that mainly manufactures its own equipment should pause before using this award. Clause 4.3 excludes employees of manufacturers of business equipment.

Moving to 12 hour days for a service team

If the employer introduces 12 hour days, clause 12.5 requires suitable roster arrangements and adequate breaks. That means the change needs more than a simple memo.

Recent changes to this award

PR799280, PR799302, PR799459

The current consolidated award incorporates these recent variation determinations. Use the consolidated wording when checking any affected clause, schedule, rate or allowance.

Affected: 14 - Minimum rates, 16 - Exemptions, 17 - Allowances, 20 - Overtime, 21 - Special provisions for dayworkers, 22 - Special provisions for shiftworkers, Schedule B - Summary of Hourly Rates of Pay, Schedule C - Summary of Monetary Allowances, Schedule D - Supported Wage System

What to do next

  • Check that the business is in the sale or lease plus installation and servicing of listed business equipment before using this award.
  • Map each employee to the technical or clerical stream and keep the reasoning on file.
  • Record any spread of hours or weekend ordinary hours agreement in the time and wages records.
  • Use a roster template that always shows start and finish times.
  • Flag field service staff who may trigger representation or service centre allowances.
  • Audit casual shifts for the 2 hour minimum and overtime treatment.

Common questions

Does this award cover a manufacturer of business equipment?

No. Clause 4.3 expressly excludes employees of manufacturers of business equipment, so you need a different coverage analysis for that business model.

Can ordinary hours include Saturday or Sunday?

Yes, but only through the flexibility mechanism in clause 12.2. It requires agreement and then the relevant weekend penalty rules apply.

Is there a minimum casual attendance?

Yes. Clause 11.4 gives casuals a minimum engagement and payment of at least 2 consecutive hours on each attendance for work.

Can the daily spread move outside 6.30 am to 6.30 pm?

By agreement, yes. Clause 12.2 allows the ordinary hours spread to move up to one hour earlier or later than the standard 6.30 am to 6.30 pm spread.

How do the classification streams work?

The award starts with a technical services stream in Schedule A, and clause 14.2 separates technical and clerical streams in the minimum rate tables. You should classify by the actual work being done.

Official sources and related help

This guide is general information, not legal advice. Modern award coverage and classification depend on the facts. Check the current official award and get advice for your business before relying on this page.

Need help applying an award to your team?

Get practical legal help with award coverage, classifications, contracts and workplace changes.