Start with the coverage contest
4.1, 4.2, 4.3, 4.4Coverage is broad, but it is not automatic. The main legal issue is usually whether another award with clerical classifications is more appropriate.
- Ask first whether the employee is wholly or principally engaged in clerical work.
- Then compare any industry award that contains clerical classifications before defaulting to this award.
- The long list in clause 4.4 is a warning that the Clerks award is not the fallback award for every office role.
Classify by required skills and notify in writing
12.1, 12.2, 12.3Classification is a live compliance issue because the award ties the level directly to the skills and functions the role requires.
- Classify employees under Schedule A, not by internal banding alone.
- Base the level on the characteristics and skills the employer actually requires for the role.
- Notify the employee in writing of the classification and any later change.
Handle part-time changes carefully
10.2, 10.3, 10.4, 10.5The award separates control over days from control over hours and times. That distinction matters when managers try to move part-time staff quickly.
- At engagement, record the agreed number of hours, days and start and finish times in writing.
- Changes to hours or start and finish times need written agreement.
- Changes to days can be made on 7 days notice.
- Roster part-time employees for at least 3 consecutive hours.
Use the ordinary hours framework before assuming time is ordinary
10.6, 13.2, 13.3, 13.4This award gives some flexibility, but only inside a defined spread of hours and averaging framework. Once work goes outside that structure, overtime risk starts quickly.
- Extra part-time hours beyond the agreed pattern are overtime under clause 10.6.
- For employees other than shiftworkers, ordinary hours average 38 per week over up to 4 weeks or an agreed roster period.
- The ordinary spread is Monday to Friday 7.00 am to 7.00 pm and Saturday 7.00 am to 12.30 pm, subject to the clause 13.4 agreement mechanism.
Pick up the smaller but costly payroll issues
13.7, 11.4, 19.2, 19.3Small office teams often ask one person to cover multiple functions. Under this award that can create minimum payment, first aid or higher duties liabilities.
- The maximum number of ordinary hours on any day is 10, excluding unpaid meal breaks.
- Casual employees still attract a minimum payment for each engagement.
- Check clause 19.2 if you appoint a qualified first aid officer.
- If an employee performs higher classification duties for more than one day, clause 19.3 requires payment at least at the higher level.
Separate annualised wages, flexibility and NES matters
6, 18Salary, flexibility and NES issues should be handled as separate questions. Combining them in one informal contract clause is risky.
- Keep any flexibility arrangement separate from annualised wage arrangements.
- If you use annualised wages, follow the award's own clause rather than relying on a broad salary letter.
- Remember the NES still operates alongside the award.