MA000002CurrentProfessional and office work

Clerks - Private Sector Award

The Clerks - Private Sector Award matters when employees are doing genuine clerical work, but it does not automatically outrank an industry award with clerical classifications. The key risks are award coverage, classification, part-time variations, ordinary hours and higher duties.

Consolidated through
1 July 2026
Source checked
1 August 2026
Award coverage depends on the employer's industry and the work the employee actually performs. Job titles alone do not decide coverage. Check the coverage and classification clauses, any enterprise agreement, and the official award before changing pay or employment conditions.

Who this award covers

This is an occupational award. It may apply where a private sector employee is wholly or principally engaged in clerical work, but it does not automatically prevail over an industry award with clerical classifications that is more appropriate.

Businesses and work usually covered

  • general clerical work
  • office administration
  • reception and switchboard work
  • clerical work in businesses without a more appropriate industry award

When another award or arrangement may apply

  • Employers covered by another modern award that contains clerical classifications
  • Employees excluded from award coverage by the Fair Work Act
  • Employees covered by a modern enterprise award, enterprise instrument or State reference public sector award, and their employers in relation to those employees

Roles and classifications

The award contains classification levels that connect an employee's duties, skills and responsibility to a minimum rate. Common role descriptions include:

  • clerical employees
  • administrative employees
  • reception and switchboard employees
  • call centre principal customer contact specialists
  • call centre technical associates
  • on-hire and group training clerical employees where no more appropriate industry award applies

A familiar job title is only a starting point. Match the employee's real duties against the classification definitions and keep a written record of the level selected.

Rules employers need to check

Start with the coverage contest

4.1, 4.2, 4.3, 4.4

Coverage is broad, but it is not automatic. The main legal issue is usually whether another award with clerical classifications is more appropriate.

  • Ask first whether the employee is wholly or principally engaged in clerical work.
  • Then compare any industry award that contains clerical classifications before defaulting to this award.
  • The long list in clause 4.4 is a warning that the Clerks award is not the fallback award for every office role.

Classify by required skills and notify in writing

12.1, 12.2, 12.3

Classification is a live compliance issue because the award ties the level directly to the skills and functions the role requires.

  • Classify employees under Schedule A, not by internal banding alone.
  • Base the level on the characteristics and skills the employer actually requires for the role.
  • Notify the employee in writing of the classification and any later change.

Handle part-time changes carefully

10.2, 10.3, 10.4, 10.5

The award separates control over days from control over hours and times. That distinction matters when managers try to move part-time staff quickly.

  • At engagement, record the agreed number of hours, days and start and finish times in writing.
  • Changes to hours or start and finish times need written agreement.
  • Changes to days can be made on 7 days notice.
  • Roster part-time employees for at least 3 consecutive hours.

Use the ordinary hours framework before assuming time is ordinary

10.6, 13.2, 13.3, 13.4

This award gives some flexibility, but only inside a defined spread of hours and averaging framework. Once work goes outside that structure, overtime risk starts quickly.

  • Extra part-time hours beyond the agreed pattern are overtime under clause 10.6.
  • For employees other than shiftworkers, ordinary hours average 38 per week over up to 4 weeks or an agreed roster period.
  • The ordinary spread is Monday to Friday 7.00 am to 7.00 pm and Saturday 7.00 am to 12.30 pm, subject to the clause 13.4 agreement mechanism.

Pick up the smaller but costly payroll issues

13.7, 11.4, 19.2, 19.3

Small office teams often ask one person to cover multiple functions. Under this award that can create minimum payment, first aid or higher duties liabilities.

  • The maximum number of ordinary hours on any day is 10, excluding unpaid meal breaks.
  • Casual employees still attract a minimum payment for each engagement.
  • Check clause 19.2 if you appoint a qualified first aid officer.
  • If an employee performs higher classification duties for more than one day, clause 19.3 requires payment at least at the higher level.

Separate annualised wages, flexibility and NES matters

6, 18

Salary, flexibility and NES issues should be handled as separate questions. Combining them in one informal contract clause is risky.

  • Keep any flexibility arrangement separate from annualised wage arrangements.
  • If you use annualised wages, follow the award's own clause rather than relying on a broad salary letter.
  • Remember the NES still operates alongside the award.

Pay rates, penalties and allowances

The safest way to check a current rate is to start with the employee's classification, employment type and working pattern, then use Fair Work's current pay guide or Pay and Conditions Tool. Rates can change after an Annual Wage Review or an award variation.

Common workplace examples

Office role inside a separately covered industry

A manufacturing business employs an accounts clerk, but its industry award already contains clerical classifications. Clause 4 means the employer should not assume the Clerks award applies just because the employee works in an office.

Part-time employee working beyond the agreed pattern

A part-time receptionist agrees to stay late on Thursday. If the extra time goes beyond the ordinary hours fixed under clause 10.2 or a written variation under clause 10.3, clause 10.6 means overtime must be considered.

Entry level clerical classification

A new office junior is performing routine clerical tasks under close direction. The employer should test the role against the entry point of Schedule A instead of placing the employee at a higher level simply because the office is busy.

Recent changes to this award

PR799280, PR799283, PR799440

The current consolidated award incorporates these recent variation determinations. Use the consolidated wording when checking any affected clause, schedule, rate or allowance.

Affected: 16 - Minimum rates, 19 - Allowances, Schedule B - Summary of Hourly Rates of Pay, Schedule C - Summary of Monetary Allowances, Schedule D - Supported Wage System

What to do next

  • Compare the role against any industry award before assuming the Clerks award applies.
  • Classify every covered employee under Schedule A and issue the classification in writing.
  • Keep part-time agreements and later variations in the personnel file.
  • Train managers that moving days is different from changing hours or start and finish times.
  • Review higher duties and first aid arrangements before the pay period closes.
  • Use clause 18 if paying salary style remuneration over the award minimums.

Common questions

If my industry award has clerical classifications, do I still use the Clerks award?

Often no. Clause 4.3 says this award does not cover employers covered by a modern award that contains clerical classifications, and clause 4.4 then lists many industry awards that displace it for covered employees.

Can I change a part-time clerk's roster on my own?

Only partly. Under clause 10.4 the employer may change the agreed days by giving 7 days notice, but changes to the number of hours or start and finish times must be agreed in writing under clause 10.3.

Are there minimum engagement rules?

Yes. Clause 10.5 requires a minimum of 3 consecutive hours for a part-time shift, and clause 11.4 requires a casual employee to be paid for at least 3 hours on each engagement.

Does the job title decide the classification?

No. Clause 12.2 says classification depends on the characteristics and skills the employer requires the employee to exercise in carrying out the principal functions of the employment.

Can I pay a clerk on an annualised wage?

Only if you comply with clause 18. Salary style pay is not a substitute for the award's own annualised wage rules and record keeping obligations.

Official sources and related help

This guide is general information, not legal advice. Modern award coverage and classification depend on the facts. Check the current official award and get advice for your business before relying on this page.

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