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MA000003CurrentRetail, hospitality and recreation

Fast Food Industry Award

The Fast Food Industry Award applies only when the employer is in the defined fast food industry and the employee falls within an award classification. The main risks are choosing the wrong industry award, classifying by title, changing part-time hours without the required written agreement, missing breaks and confusing ordinary-time penalties with overtime. Employers should document the coverage decision, employment type, classification and agreed hours, then keep rosters and payroll consistent with them.

Consolidated through
1 July 2026
Source checked
9 November 2026
Official source
Current award

01Who this award covers

The Fast Food Industry Award covers employers in the fast food industry throughout Australia and their employees who fall within an award classification. The industry definition focuses on taking orders for, preparing and selling meals, snacks or beverages for takeaway, delivery or consumption away from the point of sale. It also includes relevant food court, shopping centre and retail complex operations. Coverage must be tested against the business model, the employee's work and the award classifications. A business name or job title does not settle the question.

Businesses and work usually covered

  • Employees within an award classification who work for a covered fast food employer.
  • Classified employees of businesses preparing and selling takeaway or delivered meals, snacks or beverages.
  • Classified employees of qualifying food court, shopping centre and retail complex outlets.
  • On-hire employees performing classified work in a covered fast food business, together with their on-hire employers for that work.
  • Group training trainees hosted by a covered fast food employer at a location where covered employees also work, together with the relevant group training employer.

When another award or arrangement may apply

  • Employees excluded from modern award coverage by the Fair Work Act.
  • Employees covered by a modern enterprise award or enterprise instrument.
  • Employees covered by a State reference public sector modern award or State reference public sector transitional award.
  • Employers in the hospitality industry as defined by the Hospitality Industry (General) Award.
  • Employers in the general retail industry as defined by the General Retail Industry Award.
  • Coffee shops, cafes, bars and restaurants that primarily provide sit-down service inside the establishment fall outside the fast food industry definition.
  • An employee whose work does not fit a classification under this award may instead need to be assessed under an occupational award.

02Roles and classifications

The award contains classification levels that connect an employee's duties, skills and responsibility to a minimum rate. Common role descriptions include:

  • Fast food employee level 1
  • Fast food employee level 2
  • Fast food employee level 3, in charge of one or no person
  • Fast food employee level 3, in charge of 2 or more people

A familiar job title is only a starting point. Match the employee's real duties against the classification definitions and keep a written record of the level selected.

03Rules employers need to check

Establish coverage before applying the award

cl 3.1 to 3.4, cl 4.1 to 4.5

Coverage requires both a covered fast food employer and an employee within a classification. Test those elements separately before configuring payroll.

  • Confirm that the employer's operation meets the award definition of the fast food industry.
  • Confirm that the employee's work falls within an award classification.
  • Check the express exclusions before relying on the award.
  • If more than one award could cover the employer, compare the classifications with the employee's actual work and normal work environment.
  • Make the award and the NES available to covered employees on a conveniently located notice board or through accessible electronic means.

Record and manage the employment type

cl 8.1 to 8.2, cl 9, cl 10.1 to 10.9, cl 11.1 to 11.5

Employment type determines ordinary hours, minimum engagements, record requirements and overtime treatment. Part-time arrangements need particularly careful written documentation.

  • Tell the employee at engagement whether the employment is full-time, part-time or casual.
  • A full-time employee works an average of 38 ordinary hours a week over no more than 4 weeks.
  • A part-time employee works fewer than 38 ordinary hours a week and has reasonably predictable hours.
  • Roster a part-time or casual employee for at least 3 consecutive hours per engagement.
  • For part-time employees, document the regular pattern and every agreed variation. Time beyond the agreed or properly varied hours is overtime under the award's rules.

Classify each employee correctly

cl 12.1 to 12.3, cl 15.1 to 15.4

Classification determines the applicable minimum rate and can affect penalty treatment. Match the classification to the work the employer requires.

  • Classify the employee according to the skill level required for the principal functions of the employment.
  • Do not rely only on the position title or an occasional task.
  • Notify the employee of the classification in writing and give written notice of any change.
  • Use the current minimum rate for the resulting classification.
  • Check the separate junior, supported wage and national training wage provisions where relevant.

Keep ordinary hours and contact practices within the rules

cl 13.1 to 13.7, cl 13A.1 to 13A.3

A lawful trading period is not automatically a lawful ordinary-hours roster. Apply the award's daily, averaging and continuity rules.

  • Roster full-time employees using one of the weekly or multiweek averaging options in clause 13.2.
  • Do not roster more than 11 ordinary hours on a day.
  • Keep ordinary hours continuous except for award rest and meal breaks.
  • Treat trading hours and employment hours as separate matters. The award does not alter lawful trading hours.
  • Do not directly or indirectly prevent an employee from exercising the statutory right to disconnect.

Provide compliant rest and meal breaks

cl 14.1 to 14.5

Break numbers and timing change with shift length. Build the correct breaks into the roster before it is issued and provide a meaningful interruption to work.

  • A shift of at least 4 hours but less than 5 hours attracts one paid 10 minute rest break.
  • A shift of at least 5 hours but less than 9 hours attracts one paid 10 minute rest break and an unpaid meal break lasting 30 to 60 minutes.
  • For a shift of 9 hours or more, apply the break combination specified in clause 14.1, including the required paid rest breaks and unpaid meal breaks.
  • Do not require a break in the first or last hour, combine a rest break with a meal break, or require more than 5 hours of work without a meal break.
  • Include the timing and duration of a part-time employee's breaks in the roster and written pattern of work.

Identify overtime and penalties correctly

cl 20.1 to 20.6, cl 21

Overtime can arise from weekly, daily, roster and agreed-hours triggers. Decide whether time is ordinary or overtime before applying a penalty table.

  • Consider whether requested overtime is reasonable, including health and safety, personal circumstances, business needs, notice and other factors in clause 20.1.
  • For full-time and part-time employees, test weekly averages, days worked, the daily limit, roster boundaries and work outside ordinary hours.
  • For part-time employees, also compare actual hours with the written pattern and any valid variation.
  • For casual employees, test the weekly or roster-cycle limit and the daily limit.
  • Apply overtime rates according to the day and duration of the overtime. A separate minimum payment can apply to standalone Sunday overtime that does not adjoin ordinary hours.

Pay wages and allowances from reliable records

cl 16.1 to 16.3, cl 17.1 to 17.6

Allowance entitlement depends on what happened during the pay period. Payroll needs records of duties, notice, travel and clothing arrangements, not only rostered hours.

  • Pay wages weekly or fortnightly according to actual hours, or average them over a fortnight as permitted by the award.
  • Check allowances for qualifying Broken Hill work, cold work, unexpected overtime requiring a meal, required special clothing and additional travel to another workplace.
  • For cold work, confirm that the employee is principally employed on the relevant day to enter cold chambers or stock or refill refrigerated storage.
  • For the overtime meal entitlement, check the duration of overtime, the notice given and whether the employee can reasonably return home during the meal break.
  • Where special clothing is required, supply it, pay for it or reimburse its purchase and qualifying replacement costs. Check the laundry allowance if the employee must launder it.

Calculate annual leave payments correctly

cl 22.1 to 22.3

NES annual leave and the award's loading rules must be applied together. The employee's expected weekend work can affect the loading calculation.

  • Annual leave is provided by the NES and does not apply to casual employees.
  • For accrued annual leave, compare the award's ordinary leave loading with the relevant weekend penalty amount the employee would have received. Pay the greater amount.
  • Record any agreement to take annual leave in advance in writing, obtain the required signatures and keep it as an employee record.

Use individual flexibility arrangements carefully

cl 5.1 to 5.13

An informal understanding is not an individual flexibility arrangement. Every requirement in clause 5 must be satisfied.

  • Only vary the award subjects identified in clause 5.
  • Make the arrangement after employment starts and without coercion or duress.
  • Document why the employee is better off overall when the arrangement is made.
  • Put the arrangement in writing, obtain the required signatures, give the employee a copy and keep it as a time and wages record.
  • Apply the award's termination requirements if either party wishes to end the arrangement.

04Pay rates, penalties and allowances

The safest way to check a current rate is to start with the employee's classification, employment type and working pattern, then use Fair Work's current pay guide or Pay and Conditions Tool. Rates can change after an Annual Wage Review or an award variation.

05Common workplace examples

A food court outlet sells meals for takeaway and delivery

The takeaway and delivery model is consistent with the fast food definition, but the result is not automatic. Confirm that the employer is not in an expressly excluded hospitality or general retail industry and that the employee's work fits an award classification. Nearby shared seating in a food court does not by itself decide coverage.

A part-time employee stays beyond the agreed finish time

Check the employee's written pattern and whether a variation was genuinely agreed and recorded at or by the end of the affected shift. Without the required record, hours beyond the regular pattern must be paid at overtime rates under clauses 10.6 and 20.3. A retrospective roster edit should not replace the required record of agreement.

An employee stocks refrigerated and frozen storage

The cold work allowance can apply if the employee is principally employed on that day to enter cold chambers or stock or refill refrigerated storage. Record the duty, the time spent and the temperature conditions relevant to clause 17.3. Separately review whether the employee's ongoing duties affect classification.

An employee works late nights and weekends

The employer should first decide whether the work is ordinary time or overtime. Ordinary hours at specified late-night, Saturday, Sunday or public holiday times attract the clause 21 penalty table. Overtime is dealt with under clause 20, and the classification matters because Sunday penalties differ between level 1 and levels 2 and 3.

06Recent changes to this award

PR799280, PR799284, PR799442

The current consolidated award incorporates these recent variation determinations. Use the consolidated wording when checking any affected clause, schedule, rate or allowance.

Affected: 15 - Minimum rates, 17 - Allowances, Schedule A - Summary of Hourly Rates of Pay, Schedule B - Summary of Monetary Allowances, Schedule C - Supported Wage System

07What to do next

  1. 01Map each outlet's service model, including takeaway, delivery, food court and sit-down service.
  2. 02Record the coverage analysis for each employee, including the classification that fits the work.
  3. 03Give every employee written confirmation of employment type and classification.
  4. 04Create complete written patterns for part-time employees and retain all agreed variations.
  5. 05Build roster controls for minimum engagements, averaging limits, daily ordinary hours and required breaks.
  6. 06Configure payroll to distinguish ordinary hours, overtime, weekday late-night work, weekends, public holidays and allowance-triggering duties.
  7. 07Record cold work, unexpected overtime, required clothing and travel to another workplace when those events occur.
  8. 08Use the current official pay guide when setting rates and review payroll whenever award terms, duties or supervisory responsibilities change.
  9. 09Check the NES and identify any applicable enterprise or workplace instrument separately.

08Common questions

How do I distinguish fast food coverage from hospitality or retail coverage?

Examine how the business takes orders, prepares food or beverages and sells them to customers. Takeaway, delivery and consumption away from the point of sale support the fast food definition. Hospitality and general retail employers, as defined by their respective awards, are expressly excluded. A coffee shop, cafe, bar or restaurant that primarily provides sit-down service inside the establishment is also outside the fast food definition. Where more than one award appears relevant, clause 4.5 directs the employer to the award containing the classification most appropriate to the employee's work and normal work environment.

How should I classify a fast food employee?

Use the skill level the employer requires the employee to exercise in carrying out the principal functions of the employment. The listed classifications are levels 1, 2 and 3, with level 3 split according to how many people the employee is in charge of. The employee must be notified of the classification in writing. Review the classification if the required duties, skill level or supervisory responsibility changes.

What records are required for a part-time employee?

Before employment begins, agree in writing on the ordinary hours to be worked each day, the days worked, start and finish times, meal break arrangements and the minimum daily engagement. A particular shift may be varied by agreement if the variation is recorded in writing at or by the end of the shift. An ongoing or fixed period variation must be recorded before it starts. The employer must retain the records and provide the required copies.

Is every additional hour overtime?

No. The result depends on the employment type and the overtime triggers in clause 20. For a part-time employee, time beyond the agreed or validly varied pattern is overtime. Full-time overtime can arise from weekly averaging limits, the number of days worked, the daily ordinary-hours limit, roster boundaries or work outside ordinary hours. Casual overtime arises when the weekly or roster-cycle limit or daily ordinary-hours limit is exceeded.

How do the NES and workplace instruments affect this award?

The NES and this award together contain minimum conditions for employees covered by the award. The NES addresses matters including maximum weekly hours, flexible work, casual employment, leave, public holidays, superannuation, termination and redundancy. Clause 4.4 separately excludes employees covered by specified enterprise or public sector instruments. A modern enterprise award, enterprise instrument and enterprise agreement are not interchangeable labels. Identify the actual instrument before deciding how it affects an employee.

Can an employee agree to different award arrangements?

An individual flexibility arrangement can vary specified terms concerning working arrangements, overtime, penalties, allowances or annual leave loading. It must address genuine needs, be made without coercion, leave the employee better off overall, be in writing and satisfy the signing and record requirements in clause 5. It can only be made after employment begins.

Official sources and related help

This guide is general information, not legal advice. Modern award coverage and classification depend on the facts. Check the current official award and get advice for your business before relying on this page.

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