Oztures Trading Pty Ltd traded as Binance Australia Derivatives. It held an Australian Financial Services Licence and offered cryptocurrency derivative products to Australian customers. The products included USD-M Futures, Coin-M Futures and Options. The business made a key commercial decision in or around April 2022: it would limit derivatives trading to customers it considered to be wholesale clients or sophisticated investors.
That decision mattered because the Corporations Act treats retail clients differently. If a business is offering or issuing products to retail clients, extra protections can apply, including Product Disclosure Statements, target market determinations and a compliant internal dispute resolution system. Oztures did not put those retail-client protections in place for the products because it had built its model around the assumption that only non-retail clients would be onboarded.
The case shows what happens when that assumption is wrong. The Court accepted that during the offer period, 524 of Oztures' 611 clients had not provided sufficient information for Oztures to confirm that they were not retail clients. During the issue period, 437 of those clients were issued one or more products. So the problem was not a handful of edge cases. It was a broad failure in the way the business classified customers and then relied on that classification to avoid retail obligations.