Get a focused answer to a consumer law question before it grows

This consultation works best for a defined ACL issue or a small group of connected questions. Common examples include refund and returns wording, pricing displays, promotional claims, disclaimers, subscription messaging, complaint responses, checkout statements, customer promises, or whether a proposed sales practice could be misleading. If you have a short document or a specific clause you want discussed, you can usually send that through beforehand. Where the issue spans multiple channels, several documents or a broader compliance project, follow-on work may be more suitable than a single session.

Businesses often use this service when something customer-facing needs a quick legal sense check. That might be before launching a promotion, updating website wording, introducing a new refund process, responding to a difficult complaint, or checking whether a claim in marketing material could create ACL issues. It is also a useful first step if you are not yet sure whether you need a larger review. The consultation is narrower than a full audit, so it is generally best where the question is specific and the business wants targeted legal input rather than broad project support.

Yes, if your question relates to a short document, a webpage, a set of promotional statements or a particular clause, it is often helpful to send that material before the call. The lawyer can then comment on likely ACL issues, wording that may need attention and practical amendments to consider. The legal position can depend heavily on how the business presents the offer in practice, including what customers see before purchase and what is said after a complaint is made. A full redraft or broader document review would usually sit outside this one-off consultation.

That can happen, especially where the issue is not limited to one statement or one complaint. For example, the discussion may reveal inconsistent refund wording across your website, repeated promotional claims that need checking, or customer terms that raise broader unfair contract terms concerns. If that happens, we will outline the main legal issues, explain what materials or practices should be reviewed next, and suggest whether limited amendments or a broader review is the better next step. This service is often used as a first checkpoint before deciding on more extensive work.

No. A one-off consultation is intended to give legal guidance on the issue you raise and the practical next steps from there. The work can make the legal position clearer and reduce avoidable gaps, though it is not a substitute for ongoing monitoring or implementation work. That is partly because the legal position may depend on how your business actually presents offers, handles complaints, and uses customer-facing wording across different channels. If you need a broader view across your terms, website, checkout flow or recurring practices, a more detailed review may be the better option.

As an online law firm, we eliminate the headaches of paying us by the hour and finding time to meet with a lawyer in person. We charge a fixed fee, with upfront quotes and transparent pricing, and communicate via phone, email and video chat - whichever suits you! You'll be guided through our process by our expert lawyers, who are Australian-qualified and specialise in technology, intellectual property, contract drafting, corporate and commercial law.

At Sprintlaw, our pricing is transparent and designed for startups and small businesses. Many one-off legal services, including document drafting and reviews, are provided for a fixed fee with an upfront quote before you proceed.

Prices typically range from $250 to $2,500 AUD depending on the complexity and scope of the work. For ongoing support, Sprintlaw Memberships include options such as legal templates, consultations, a legal helpline and credits for services.

If your project is larger or more complex, we will provide a tailored quote after understanding what you need.

Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central - a cool co-working space in Chippendale, Sydney - but our lawyers often work flexibly across various locations.

Our lawyers also work from co-working spaces and home offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, so clients can get help online without needing to meet in person.