Check how your gift cards are sold, explained and redeemed

No. It can also be useful if you already sell gift cards and want a legal check on how the offer works in practice. Businesses often seek this review when they have updated checkout flows, changed expiry settings, added a seasonal promotion, moved into online sales, or inherited older terms that no longer match the customer journey. It is also a sensible step if customer support issues keep surfacing around redemption, replacement or refund expectations, because those problems often point to gaps between the written terms and the way the offer is presented.

The trouble is often in the combination of messages a customer sees, rather than one obvious clause. Common pressure points include unclear expiry wording, statements about no refunds or no replacements, fees that are not explained well, and promotional copy that creates a broader impression than the terms support. Risk also increases when a gift card campaign is linked to a giveaway or chance-based promotion. In that situation, the terms need to reflect the actual promotion mechanics and prize structure, not just the headline offer shown in the ad or checkout flow.

We can review the materials you provide that shape the customer-facing gift card offer. That may include your gift card terms, website pages, app screens, checkout wording, FAQs, redemption instructions, email confirmations and relevant promotional material. If the offer is sold through more than one channel, it is often worth including each version because inconsistencies between channels can create consumer law issues. The service is broader than a document-only review, but it does not include rewriting your marketing campaign or implementing website or system changes after the advice is delivered.

You receive written recommendations explaining the issues identified and the likely next steps. In some matters, the answer is to tighten disclosures, update expiry or refund wording, or make the checkout and redemption flow match the legal terms more closely. In others, you may need revised gift card terms or a separate review of a linked promotion. If outside steps are needed, such as permit applications or broader campaign work, those would be handled separately. The review is intended to give you a clearer roadmap for what should be corrected and in what order.

After engagement, you send through the relevant gift card materials and a lawyer reviews the offer across the agreed scope. We then prepare written recommendations on the main legal issues identified, including practical changes that may help bring the customer messaging and legal terms into better alignment. A consultation is included so you can talk through the findings and prioritise what to update first. The service is focused on the legal work described here, with any wider compliance position depending on facts outside the fixed-fee scope, especially if the offer changes later or runs across different jurisdictions and channels.

As an online law firm, we eliminate the headaches of paying us by the hour and finding time to meet with a lawyer in person. We charge a fixed fee, with upfront quotes and transparent pricing, and communicate via phone, email and video chat - whichever suits you! You'll be guided through our process by our expert lawyers, who are Australian-qualified and specialise in technology, intellectual property, contract drafting, corporate and commercial law.

At Sprintlaw, our pricing is transparent and designed for startups and small businesses. Many one-off legal services, including document drafting and reviews, are provided for a fixed fee with an upfront quote before you proceed.

Prices typically range from $250 to $2,500 AUD depending on the complexity and scope of the work. For ongoing support, Sprintlaw Memberships include options such as legal templates, consultations, a legal helpline and credits for services.

If your project is larger or more complex, we will provide a tailored quote after understanding what you need.

Our law firm operates completely online, which means we can help you wherever you are in Australia. We work at The Commons Central - a cool co-working space in Chippendale, Sydney - but our lawyers often work flexibly across various locations.

Our lawyers also work from co-working spaces and home offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, so clients can get help online without needing to meet in person.