Registration Terms and Conditions

Last updated: 3 September 2026

These terms and conditions (Terms) govern your use of the Sprintlaw website located at https://sprintlaw.com.au (Website) and our supply of goods and services through the Website. By using this Website, you agree to be bound by these Terms, which form a binding contractual agreement between you, the user of the Website, and us, SPRINTLAW PTY LTD ACN 616 847 093 (Sprintlaw, our, we or us). Sprintlaw is an incorporated legal practice regulated by the Law Society of New South Wales.

These Terms set out the terms and conditions that apply when you use the Website and if you offer to purchase goods through the Website (Goods) or services through the Website (Services).

These Terms include specific terms for our self-service registration products: company registration (clause 2.9(a)), Australian Business Number (ABN) registration (clause 2.9(b)), and the business name, GST, PAYG withholding, TFN and related registrations that can be ordered with them (clauses 2.9(a) to 2.9(c)). Together, those products are referred to as Registration Self-Service. The registration tools on the Website and the Sprintlaw platform are self-service tools. You are the applicant for every registration you order through them.

We may change these Terms from time to time by updating this page of the Website. Any changes will apply to your use of the Website after the updated Terms are published. For Goods or Services already ordered, the Terms that applied when your order was accepted will continue to apply unless we agree otherwise with you, or unless the change is required by law.

Disclaimer - No advice

All information provided by us is general information, including information that is:

(a) provided on the Website;

(b) provided as part of the Goods or Services; or

(c) provided by our staff via the Website, via email, via live chat or over the phone.

This information is based on information you provide us and information provided by third parties. Except for Legal Services that you separately engage us to provide under our Engagement Letter, nothing on the Website, contained in the Goods or Services or provided by our staff is intended to be legal, tax, financial or other professional advice, and it should not be relied on as such.

This disclaimer does not apply to legal services that you separately engage us to provide under our Engagement Letter (Legal Services). Legal Services are provided by us in our capacity as an incorporated legal practice and are governed by the terms of that Engagement Letter.

You should obtain specific financial, legal, tax or other professional advice before relying on the content of the Website or the Goods or Services. By not seeking such advice, you accept the risk that the information on the Website, contained in the Goods or Services or provided by our staff may not meet the specific needs of your business.

1. Use of the Website

1.1 Access and use of the Website

You must only use the Website in accordance with these Terms and any applicable laws. You must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these Terms and any applicable laws.

1.2 Your obligations

You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express written consent of Sprintlaw;

(b) use the Website for any purpose other than browsing, selecting, ordering or receiving Goods or Services, or otherwise engaging with Sprintlaw in a lawful way;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent, or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create an undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool, scraper, bot or similar software, unless we have given our prior written consent;

(f) use the Website in connection with any commercial, promotional or marketing activity that is not authorised by these Terms or approved by Sprintlaw in writing;

(g) act in a way that may materially diminish or adversely impact the reputation of Sprintlaw, the Website or our associated or interested parties; or

(h) attempt to breach the security of the Website or otherwise interfere with the normal functions of the Website.

This includes attempting to gain unauthorised access to Website accounts or data, scanning or testing the Website for security vulnerabilities, overloading or flooding the Website, submitting a virus to the Website, or instigating or participating in a denial-of-service attack.

1.3 Accounts

(a) In order to use some functionality of the Website, Goods or Services, you may be required to sign up for, register and receive an account through the Website (Account).

(b) As part of the Account registration process and your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, username, password, billing, postal and physical addresses, mobile phone number, profile information, payment details, identity or verification information, and other information reasonably required by Sprintlaw from time to time.

(c) You are responsible for maintaining the confidentiality and security of your Account information and password, and for activities that occur through your Account, whether those activities have been authorised by you or not.

(d) Your Account may include access to live chat or support functionality. You must only use that functionality in accordance with these Terms and applicable laws.

(e) You warrant that any information you give to Sprintlaw in the course of creating or using an Account will be accurate, honest, complete and up to date.

(f) Sprintlaw may accept or reject an Account registration in its reasonable discretion, including to protect the security of the Website, prevent fraud, comply with law or manage eligibility for particular Goods or Services.

(g) Sprintlaw may contact you about concerning behaviour, Account activity, information accuracy, payment issues or security matters, and may seek to resolve those matters with you.

(h) Sprintlaw may suspend or cancel your Account if you breach these Terms, if we reasonably suspect fraud, misuse or security compromise, or if your Account has been inactive for an extended period of time.

(i) You must let us know if you detect any unusual or unauthorised activity on your Account as soon as you become aware of it.

(j) To the extent permitted by law, we are not responsible for loss or damage arising from your failure to maintain the security of your Account information or password.

(k) You agree that Sprintlaw may rely on the information submitted through your Account unless and until you tell us that the information is inaccurate or unauthorised.

(l) If you complete a Registration Self-Service checkout without an existing Account, we will create an Account for you using the contact details you provide so that you can complete and track your application. You may be asked to set a password after payment. This clause 1.3 applies to that Account.

1.4 Account cancellation

(a) Cancellation by us. To the extent permitted by law, we may terminate or suspend your access to any or all of the Website, Goods or Services if we reasonably consider it necessary to protect our legitimate business interests, comply with law, protect Website security, prevent fraud or respond to a breach of these Terms. If we terminate access to Goods or Services you have paid for but not received, we will provide any refund required by law and otherwise in accordance with clause 2.10.

(b) Effect of cancellation. Without limiting any other clause in these Terms, if your Account is cancelled, terminated or expires, we may delete Posted Materials associated with your Account where this is reasonably necessary for operational, privacy, security or legal reasons. We recommend you back up anything important to you. This clause does not limit any rights you have under the Australian Consumer Law or privacy laws.

1.5 Posted Materials - warranties

As part of using the Website, receiving or ordering Goods or Services, you may upload, submit or send us images, content, information and materials, including personal or business information, feedback, suggestions and enhancement requests (Posted Material). You represent and warrant that:

(a) the Posted Material is accurate and true at the time it is provided;

(b) any Posted Material in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and your experience;

(c) the Posted Material is free from harmful, discriminatory, defamatory or maliciously false implications and does not contain offensive or explicit material;

(d) the Posted Material is not passing off any product or service and does not constitute unfair competition;

(e) the Posted Material does not infringe any intellectual property rights, including copyright, trade marks, business names, patents, confidential information or any similar proprietary rights, whether registered or unregistered, anywhere in the world (IPR);

(f) the Posted Material does not contain any virus or other harmful code, or otherwise compromise the security or integrity of the Website or any network or system; and

(g) the Posted Material does not breach or infringe any applicable laws.

1.6 Posted Material - licence

(a) You grant Sprintlaw a worldwide, royalty-free licence to use, copy, modify, reproduce and adapt any IPR in any Posted Material to the extent reasonably necessary for Sprintlaw to operate the Website, provide the Goods and Services, comply with law, maintain business records, investigate disputes, prevent fraud and otherwise receive the intended benefit of the Posted Material.

(b) If you retain moral rights in any Posted Material, you consent to Sprintlaw doing any act or omission that would otherwise infringe those moral rights, to the extent reasonably necessary for the purposes described in clause 1.6(a).

(c) You indemnify Sprintlaw against damages, losses, costs and expenses reasonably incurred by Sprintlaw arising out of a third party claim that your Posted Material infringes that third party's IPR, except to the extent the claim is caused or contributed to by Sprintlaw's negligence, fraud, wilful misconduct or breach of these Terms.

1.7 Posted Material - removal

(a) Sprintlaw acts as a passive conduit for the online distribution of Posted Material and has no obligation to screen Posted Material in advance. However, Sprintlaw may review, restrict or remove Posted Material where we reasonably consider this necessary to comply with law, protect our legitimate business interests, protect Website security, respond to a complaint or prevent harm to Sprintlaw, users or third parties.

(b) You are responsible for keeping and maintaining your own records of Posted Material that is important to you.

1.8 Information on the Website

While we make reasonable efforts to ensure that information on the Website is as up to date and accurate as possible, you acknowledge that Website content may contain errors, omissions or information that is no longer current. Subject to your rights under the Australian Consumer Law, we do not guarantee that:

(a) the Website will be free from errors or defects;

(b) the Website will be accessible at all times;

(c) messages sent through the Website will be delivered promptly, or delivered at all;

(d) information you receive or supply through the Website will be secure or confidential in all circumstances; or

(e) any general information provided through the Website is accurate, complete, current or suitable for your circumstances.

We may change information or functionality on the Website by updating the Website from time to time, including product descriptions, prices and other Website Content. Where a change affects an order you have already placed, clause 2 will apply.

1.9 Intellectual property

(a) Sprintlaw retains ownership of the Website and all materials on the Website, including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software (Website Content), and reserves all rights in any intellectual property rights owned or licensed by it that are not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Sprintlaw or as permitted by law.

1.10 Third party affiliates

(a) Sprintlaw works with partners and affiliates (Affiliates), to whom Sprintlaw may refer you in accordance with our Privacy Policy and these Terms.

(b) Some Affiliate websites or services may be linked to or made available through co-branded webpages on the Website (Co-branded Webpages). Co-branded Webpages may be hosted by us and operated by us or by Affiliates from time to time.

(c) Information collected from Co-branded Webpages may be received by us and passed on to Affiliates where this is disclosed to you or otherwise permitted by law.

(d) To the extent Co-branded Webpages or Affiliate services are operated by Affiliates, we do not control their content, quality, security, privacy practices or performance, and we make no guarantees about them.

(e) Links to third party websites, including Affiliate websites, are provided for convenience and may not be maintained or current. You may be required to accept additional terms located on third party websites.

1.11 Links to other websites

(a) The Website may contain links to other websites that are not our responsibility.

(b) We do not control the content of linked websites and are not responsible for that content.

(c) Inclusion of a linked website on the Website does not imply our approval or endorsement of that website.

1.12 Security

Sprintlaw does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website, except to the extent caused by Sprintlaw's breach of these Terms, negligence, wilful misconduct or any breach of a non-excludable guarantee. You should take your own precautions to ensure that the process you use for accessing the Website does not expose you to viruses, malicious computer code or other forms of interference.

1.13 Reporting misuse

If you become aware of misuse of the Website by any person, errors in the material on the Website or any difficulty in accessing or using the Website, please contact us as soon as possible using the contact details or form provided on our Website.

1.14 Website liability

Without limiting clause 2.12, and subject to the Australian Consumer Law and any other non-excludable rights, we do not make warranties or representations about the Website or its content other than those expressly set out in these Terms. To the maximum extent permitted by law, we exclude liability for loss or damage suffered in connection with use of the Website to the extent that loss or damage is caused by your misuse of the Website, your breach of these Terms, inaccurate information provided by you, third party systems or events beyond our reasonable control.

1.15 Records and audit

To the extent permitted by law, Sprintlaw may keep records of transactions and communications made through the Website, including Posted Material, feedback, cookies and IP address information, for administration, customer support, legal compliance, professional obligations, audit, security, fraud prevention and dispute management purposes. Sprintlaw will retain records for as long as reasonably required for those purposes, including for at least seven years where required for legal, professional, accounting or regulatory reasons. Sprintlaw may produce these records where required or authorised by law, or where reasonably necessary in connection with a dispute involving Sprintlaw.

1.16 Privacy collection notice

(a) Sprintlaw collects personal information and business information so that we can operate the Website, provide Goods and Services, create and manage Accounts, process payments, verify identity and authority, prepare and lodge applications, communicate with customers, prevent fraud, comply with law and meet our professional obligations.

(b) For Registration Self-Service, the information we collect may include names, dates and places of birth, residential and business addresses, contact details, business activity details, proposed company details, shareholding details, officeholder details, director ID status, tax file numbers (TFNs) where required for a registration, your answers to eligibility and entitlement questions, any ABN you have previously held, and other information required by ASIC, the ABR, the ATO or our service providers.

(c) If you provide information about another person, including a proposed director, secretary, shareholder, beneficial owner or contact person, you warrant that you are authorised to provide that information to us and that you have taken reasonable steps to make that person aware of this clause and our Privacy Policy.

(d) We may disclose information to ASIC, the ABR, the ATO, Australian Business Registry Services, Business API providers, payment providers such as Stripe, delivery and fulfilment providers, IT and operations providers, automation and workflow providers, professional advisers, regulators and law enforcement agencies, where reasonably necessary for the purposes described in these Terms or our Privacy Policy.

(e) Some service providers may store or access information outside Australia. Our Privacy Policy contains more information about overseas disclosures and how we handle personal information.

(f) We may use your contact details to send you service messages, transactional messages and, where permitted by law, marketing communications about Sprintlaw services or related offers. Marketing consent is separate from the consent required to provide the Goods or Services. You can unsubscribe from marketing communications at any time using the unsubscribe function in the message or by contacting us.

(g) We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no online system can be guaranteed to be completely secure.

(h) Tax file numbers. Where you provide a TFN (your own TFN as a sole trader, or the TFN of the company or partnership applying), we collect it only for the purpose of preparing and lodging the relevant registration application with the ABR or the ATO through our authorised provider, and for record-keeping required by law. We handle TFN information in accordance with the Privacy Act 1988 (Cth) and the Privacy (Tax File Number) Rule 2015, take reasonable steps to keep it secure, transmit it only over secure connections, do not use or disclose it for any other purpose, and retain it only for as long as is reasonably necessary for those purposes or as required by law.

(i) You agree to be bound by Sprintlaw's Privacy Policy, available at https://sprintlaw.com.au/privacypolicy/.

2. Supply Terms

2.1 Offer to purchase

By submitting an order for purchase of a Good or a Service using the Website's functionality (Purchase Order), you represent and confirm that you:

(a) have the legal capacity and are of sufficient age to enter into a binding contract with us;

(b) are authorised to use the debit card, credit card, linked bank account or other payment method included in your order; and

(c) are authorised to provide all information and instructions included in your order, including information relating to any business, company, proposed officeholder, shareholder, applicant, director, secretary or other third party.

Submitting a Purchase Order constitutes your intention and offer to enter into a contract under which we will provide the Goods or Services you have ordered in exchange for your payment of the total amount listed at checkout, subject to these Terms. A contract is not formed until we have approved your payment or successfully processed a payment capture, and you receive confirmation from us that your order is being processed.

For Registration Self-Service, a Purchase Order creates an order and enables us to commence the steps described in clause 2.9. It does not guarantee that a company, business name, ABN, GST, PAYG, TFN or other registration will be accepted, approved or completed by any regulator or third party.

2.2 Payment

(a) Payment obligations. Unless otherwise agreed in writing, you must pay all Fees and charges shown at checkout, on an invoice or otherwise agreed with us before Sprintlaw is required to provide the relevant Goods or commence the relevant Services.

(b) Invoices. If Sprintlaw issues an invoice to you, payment must be made by the time specified in that invoice. You must not set off any money alleged to be owing by Sprintlaw against money due by you to Sprintlaw, except where required by law or agreed by us in writing.

(c) GST. Unless otherwise indicated, amounts stated on the Website are exclusive of GST. In relation to any GST payable for a taxable supply by Sprintlaw, you must pay the GST subject to Sprintlaw providing a tax invoice.

(d) Payment provider. Sprintlaw uses Stripe and may use other payment providers from time to time (Payment Providers) to collect payments for Goods and Services. Payment processing is subject to these Terms and the applicable Payment Provider terms, conditions and privacy policies.

(e) Stored payment methods. By providing payment details, you authorise Sprintlaw and its Payment Providers to store, update and process your payment method for payments you authorise under these Terms, including initial checkout payments, subscription renewals, approved variations, additional fees, government fees, third party charges, shipping charges and other amounts that are properly payable by you. Where we intend to charge a saved payment method off-session for an amount that was not clearly disclosed at checkout or in an invoice, we will give you notice where required by law or Payment Provider rules.

(f) Subscriptions and renewals. If you elect to pay using a subscription payment method, your valid payment method will be automatically charged in advance of each subscription period unless the subscription is cancelled in accordance with the applicable terms. We will provide any renewal notices required by law.

(g) Card surcharges. Sprintlaw may charge a payment surcharge for payment methods where permitted by law. Any surcharge will not exceed Sprintlaw's cost of acceptance for that payment method.

(h) Government and third party fees. You are responsible for government charges, ASIC fees, ABR fees, ATO fees, registration fees, certification fees, third party provider costs, postage, printing, delivery and other expenses reasonably incurred in connection with a Purchase Order, unless the checkout expressly states that those charges are included in the price you have paid.

(i) Changes to government fees. Government and third party fees may change without notice. Checkout pricing prevails for the order at the time payment is processed, except that if a government or third party fee changes before lodgement or fulfilment and the increase is not included in the checkout amount, Sprintlaw may request payment of the difference before proceeding, or offer you the option to cancel the affected part of the order in accordance with clause 2.10.

(j) Payment errors. We may correct, or instruct our Payment Provider to correct, errors or mistakes in collecting payment, issuing refunds or processing payment captures.

2.3 Cancellation by us

We may cancel a Purchase Order where we reasonably consider this necessary, including because the relevant Good or Service is unavailable, the order appears fraudulent or illegitimate, payment is not received, the order is outside scope, a regulator or third party will not accept the application, we cannot lawfully provide the Good or Service, or a pricing or product error has occurred. If we cancel after payment has been debited, we will provide any refund required by law and otherwise in accordance with clause 2.10.

2.4 Pricing errors

If we discover an error or inaccuracy in the price at which your order was purchased, including shipping prices, government charges or third party fees, we will attempt to contact you and inform you as soon as reasonably possible. You may then have the option of purchasing the affected order at the correct price or cancelling the affected order. If you choose to cancel and payment has already been debited, we will refund the amount you paid for the cancelled part of the order, less any amounts that are non-refundable under clause 2.10 or that have already been paid to a government body or third party and cannot reasonably be recovered.

2.5 Chargebacks, fraud review and illegitimate orders

Where a Purchase Order is subject to a chargeback, payment dispute or failed payment, or where Sprintlaw reasonably suspects that a Purchase Order, payment method, Account or instruction may be fraudulent, unauthorised or illegitimate, Sprintlaw may pause, withhold, suspend or cancel any Goods or Services associated with that Purchase Order while we investigate or resolve the issue. We may also restrict access to any associated Sprintlaw Account where reasonably necessary to protect Sprintlaw, customers, third parties, payment systems or regulators.

2.6 Goods and Services

(a) Sprintlaw to provide

In consideration for payment of the fees set out in a Purchase Order (Fees), and subject to these Terms, Sprintlaw will provide you with the Goods or Services set out in that Purchase Order.

(b) Your obligations and warranties

(1) You warrant that you have the necessary authority to receive the Goods and Services and to give us all instructions, information and materials required for the Goods and Services.

(2) You must provide Sprintlaw with all documentation, information and assistance reasonably required by Sprintlaw to provide the Goods and perform the Services, including personal details, business details, account details, transaction details, authority documents, consent documents, payment details, contact details and any other information reasonably required for the relevant Good or Service.

(3) You must ensure that all information, documentation and materials you provide to us via the Website, in connection with these Terms or otherwise for the purpose of receiving Goods or Services is accurate, complete, current and not misleading.

(4) You must promptly notify us if any information you have provided changes, is incomplete or is inaccurate.

(5) You must not, by receiving or requesting the Goods or Services, breach any applicable law, rule or regulation, infringe the IPR or other rights of any third party, or breach any duty of confidentiality.

(6) You must not incorporate any part of our Goods or Services into any other program, system or document creation package without our consent, modify any document provided to you in a way that misrepresents Sprintlaw's involvement, or represent that any document provided to you as part of a Good or Service was created by you, your resources or a third party.

(c) Goods and Service limitations

(1) Except for Legal Services that you separately engage us to provide under our Engagement Letter, Sprintlaw provides general information, administrative support, documents, registration support, technology tools and related goods or services only.

(2) Except for Legal Services, the Website, Goods and Services, and information provided by our staff, do not contain legal, financial, tax or other professional advice.

(3) You must not rely on any part of the Website, Goods or Services, or information provided by our staff, as if it contained legal, financial, tax or other professional advice, except to the extent it forms part of Legal Services provided under our Engagement Letter.

(4) Goods and Services are based on information, documentation and materials provided by you or third parties. To the extent permitted by law, Sprintlaw is not responsible for loss or damage caused or contributed to by incomplete, inaccurate, outdated or misleading information provided by you or on your behalf.

(5) Subject to your rights under the Australian Consumer Law, Sprintlaw does not warrant that any Good or Service, other than Legal Services governed by the Engagement Letter, will be suitable for your particular purpose, best suited to your business, effective for your intended commercial outcome, or compliant with laws that depend on your specific circumstances.

(6) Nothing in these Terms limits the operation of, or excludes guarantees provided under, the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or any rights you may have under legal profession legislation applicable to Legal Services.

(d) Scope changes

(1) If you request, or if Sprintlaw reasonably determines that you require, work outside the scope of the relevant Purchase Order, Sprintlaw may provide a fixed-fee quote for the additional work before performing it.

(2) If the additional work is required because information you provided is incomplete, inaccurate, inconsistent or outside the assumptions of the self-service flow, you will be responsible for any additional fees that you approve, and any government or third party fees incurred.

(3) Sprintlaw may revise any delivery estimate or deadline to the extent reasonably required by scope changes, third party delays, regulator processing, customer delay or manual review requirements.

2.7 Goods

(a) Documents

To the extent that Goods include documents or similar goods, including template documents and digital copies, you acknowledge that those documents do not constitute legal advice or other professional advice unless they are expressly provided as part of Legal Services under our Engagement Letter. Template documents are based on information provided by you and may not have been customised to the specific needs of your business.

(b) Delivery and shipping

(1) For Goods to be delivered, Sprintlaw may charge you for delivery where the charge is displayed at checkout, agreed with you or reasonably incurred because of a failed delivery, redelivery or change requested by you.

(2) Where prices are stated as inclusive of delivery, delivery is to the delivery point accepted by Sprintlaw or its fulfilment provider.

(3) All delivery times, including for electronic delivery, are estimates only and are subject to postal delays, regulator delays, production delays and reasons beyond our reasonable control.

(4) We will not be liable for loss or damage suffered as a result of late delivery except to the extent the loss or damage is caused by our breach of these Terms, negligence, wilful misconduct or breach of a non-excludable guarantee.

(c) Title and risk

(1) Until the price of Goods is paid in full, title in those Goods is retained by Sprintlaw or the relevant third party supplier.

(2) Risk in physical Goods passes to you on delivery to the address you provided, except to the extent otherwise required by law.

(3) If you do not pay for Goods by the due date, Sprintlaw may withhold delivery, suspend fulfilment or require payment before any further Goods are produced or shipped.

(d) Customs and duties

Sprintlaw may refuse international orders. Approved international orders may be subject to customs and import duties upon reaching their country of destination. You are responsible for paying customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for costs you incur in having your order released from customs, except to the extent required by law.

(e) Returns and exchanges

(1) Returns of Goods will be handled in accordance with this clause and your rights under the Australian Consumer Law.

(2) We do not accept change of mind returns of Goods unless we agree otherwise in writing.

(3) If you believe Goods are faulty, damaged or not of acceptable quality, please contact us using the details provided on our Website with a description of the issue and images if available.

(4) If we reasonably require the Goods to be returned for inspection, we will tell you how to return them. If the Goods are confirmed to be faulty or otherwise fail to comply with a consumer guarantee, we will provide the remedy required by law, which may include repair, replacement, refund or reimbursement of reasonable return shipping costs.

(5) If Goods are not faulty and the issue was caused by misuse, fair wear and tear, failure to take reasonable care, incorrect information provided by you, or failure to follow reasonable instructions, we may refuse a return or require you to pay redelivery or replacement costs, subject to applicable law.

2.8 Services

(a) Commencement and withholding

(1) Unless otherwise agreed, Sprintlaw is not required to commence any Service until you have paid the relevant Fees and provided all information reasonably required for us to commence that Service.

(2) Sprintlaw may withhold delivery of a Service while any invoice or amount properly payable by you in respect of that Service remains unpaid.

(3) For Registration Self-Service, Sprintlaw starts work when payment is processed and our system or team begins preparing, reviewing, checking or processing your order or application based on the information you have provided.

(b) Changes to Service

(1) You must pay additional fees for changes to Services that are outside the scope set out in the relevant Purchase Order (Changes), provided those fees are disclosed to you and accepted before the additional work is performed, unless otherwise agreed.

(2) Where Changes are required, Sprintlaw will usually provide a fixed-fee quote for the additional Services before they are performed.

(3) Sprintlaw may extend or modify delivery schedules or deadlines for Services as reasonably required by Changes.

(4) If urgent Changes are required to prevent an application, registration or order from failing and it is not reasonably practicable to obtain your prior approval, Sprintlaw may take reasonable steps to preserve the order and may seek your approval for any additional fees before continuing.

(c) Timing

(1) In the course of performing Services, the parties may agree on a schedule, estimated date of completion, deadline or timeframe (Schedule).

(2) Sprintlaw will use reasonable efforts to meet Schedules, but Schedules are estimates only unless expressly stated to be binding.

(3) Sprintlaw may revise Schedules where a delay is caused or contributed to by your failure to provide timely feedback, instructions, information or payment; by third party or regulator processes; by manual review; by system errors; or by events beyond our reasonable control.

(4) Where a fraud, security, payment or compliance review affects a Service, Sprintlaw will use reasonable efforts to minimise the delay and impact of the review.

(d) Cancellation by you

If you wish to cancel a Service, you should contact us as soon as possible. Refunds and cancellation consequences are set out in clause 2.10. This clause does not limit your rights under the Australian Consumer Law or any rights that cannot be excluded by law.

(e) Cancellation by us

We may cancel a Service in accordance with clauses 2.3 and 2.10, including where we reasonably determine that we cannot provide the Service, the Service is outside scope, required information is not provided, payment is not received, a regulator or third party will not accept or process the application, or continuing the Service would create legal, regulatory, security or professional risk.

2.9 Terms for specific Goods and Services

(a) Company Registration Self-Service

This clause applies if you use the Website to order a company registration or related self-service registration product (Company Registration Self-Service).

(i) Nature of service. Company Registration Self-Service is a customer-facing, self-service and administrative registration pathway. It is designed to help you provide information, create an order, prepare a draft application and progress a company registration or related registration. It is not a direct one-step registration sale and it does not guarantee that a company or related registration will be registered.

(ii) Workflow. The ordinary workflow is that the Website creates a quote, takes payment or payment authorisation, creates an order or job, prepares a draft application based on the information you provide, asks you to complete or confirm required information, and then progresses the application for lodgement where the application is complete and within scope.

(iii) When work starts. Sprintlaw starts work when payment is processed or authorised and we begin preparing, reviewing, checking or processing your order, draft application, supporting documents, registration details, customer declarations or related registrations. Work may be performed by our platform, staff, contractors or service providers.

(iv) When lodgement occurs. Lodgement only occurs after we have received the information, confirmations, authorities and payment we reasonably require, and after the application is ready for lodgement through the relevant regulator, Business Registration Service, Business API provider or other registration pathway. Checkout payment does not itself constitute lodgement.

(v) No guarantee of acceptance. ASIC, the ABR, the ATO and other regulators or third parties may accept, reject, defer, manually review, query, delay or refuse an application. Sprintlaw does not guarantee acceptance, approval, registration, timing, name availability, ABN entitlement, GST entitlement, PAYG suitability or any other regulatory outcome.

(vi) Your declarations. You warrant and declare that:

(A) you are authorised to submit the application and give instructions to Sprintlaw;

(B) all proposed directors, secretaries, shareholders, members and other relevant persons have consented to the proposed registration, appointment, shareholding or other details included in the application;

(C) each proposed director or secretary has given written and signed consent to act and you have retained that consent;

(D) each proposed shareholder or member has consented to become a shareholder or member and you have retained evidence of that consent where required;

(E) if the company will not occupy the registered office address, the occupier has consented in writing to the use of that address as the registered office and has not withdrawn that consent;

(F) all proposed directors have applied for, or hold, any director ID required before appointment;

(G) no proposed officeholder is under 18, disqualified from managing corporations, bankrupt, subject to a relevant personal insolvency agreement or otherwise prohibited from acting as an officeholder;

(H) the proposed company satisfies applicable residence and officeholder requirements, including the requirement for at least one director of an Australian proprietary company to ordinarily reside in Australia;

(I) all information you provide, including names, addresses, dates of birth, places of birth, share details, business details, ABN details and contact details, is accurate, complete and current;

(J) you will download, sign, store and retain any consent pack, registers, constitution, minutes, share certificates or other documents made available to you, where required; and

(K) you will promptly tell Sprintlaw if any information becomes incorrect, incomplete or out of date before lodgement or fulfilment.

(vii) Applications outside the self-service flow. Company Registration Self-Service may not be suitable or available for all applications. Sprintlaw may cancel, suspend, refuse, redirect to a manual process, refer to a legal service or provide a revised quote if the application falls outside the standard self-service flow, including where:

(A) you need or request residential address suppression or privacy suppression;

(B) the company type cannot be registered online or through the relevant self-service pathway;

(C) the application involves shares issued other than for cash or requires a stamp duty compliance form;

(D) the proposed company has unusual share values, share classes, structures or constitution requirements;

(E) an officeholder's place of birth or an address causes an error or cannot be validated online;

(F) the application requires manual regulator review or paper forms;

(G) information is missing, inconsistent, inaccurate, suspicious or outside standard validation rules;

(H) the proposed registration may require legal, tax, accounting, migration, financial or other professional advice;

(I) a third party or regulator changes its process, fees, requirements, availability or terms; or

(J) Sprintlaw reasonably considers that continuing through the self-service flow may create legal, regulatory, operational, fraud, security or professional risk.

(viii) Company names. Name availability checks shown on the Website are indicative only and are not binding on ASIC or any other regulator. ASIC may reject, reserve, manually review, delay or refuse a proposed company name, including because the name is identical or nearly identical to another name, contains restricted words or expressions, suggests a connection that does not exist, is offensive, is misleading, or requires consent or supporting information.

(ix) ACN as name. If you choose to use the company's ACN as its name, the final registered name will depend on the ACN issued by ASIC and any applicable legal requirements.

(x) Business names. Business name availability checks and registration pathways are indicative only. ASIC may reject, reserve, manually review, delay or refuse a business name. If you rely on an identical business name exception, you must provide accurate ABN, business name, holder, registration and ownership details, and you warrant that you are authorised to rely on that exception.

(xi) Restricted words and consents. If a company name or business name contains restricted words or expressions, or otherwise requires consent, approval or supporting information, Sprintlaw may pause the order, request further information, redirect you to a manual legal service, provide a revised quote or cancel the affected part of the order.

(xii) Brand clearance. Sprintlaw does not check whether a proposed company name, business name or trading name infringes trade marks, business names, domain names, social handles, copyright, passing off, misleading or deceptive conduct laws, reputation rights or other brand risks, unless you separately engage us to provide Legal Services for that purpose.

(xiii) Business name timing and payment. Where you order a business name as part of a company registration flow, the business name registration may only be lodged or completed after the company registration is complete and an ABN is available or confirmed. If the Website states that ASIC business name fees are included in checkout, Sprintlaw or its provider will apply the relevant amount to the business name registration. If the Website states, or if ASIC or a provider later requires, a separate ASIC card payment or payment URL, you must complete that payment or authorise Sprintlaw to process it before the business name registration can proceed.

(xiv) Post-registration obligations. After a company is registered, the company and its officeholders are responsible for ongoing obligations, including keeping company details up to date, maintaining company records and registers, paying annual review fees, notifying changes to ASIC, meeting tax obligations and complying with the Corporations Act 2001 (Cth). Company Registration Self-Service does not include ongoing company secretarial, tax, accounting or legal compliance support unless you separately order it.

(xv) Documents. Any registration documents, consent packs, constitution, minutes, registers, share certificates or other documents generated through the Company Registration Self-Service flow are based on information you provide. You are responsible for checking those documents, ensuring they are signed where required, retaining them and obtaining advice if you are unsure whether they are suitable for your circumstances.

(b) ABN Registration Self-Service

This clause applies if you use the Website or the Sprintlaw platform to order a standalone ABN registration, with or without GST, PAYG withholding, business name or other add-ons (ABN Registration Self-Service).

(i) Nature of service. ABN Registration Self-Service is a customer-facing, self-service and administrative registration pathway. It provides an online tool that asks you eligibility questions, helps you prepare your own ABN application, records the declarations the Australian Business Register (ABR) requires from an applicant, and transmits the completed application to the ABR through our authorised Business API provider. You are the applicant. Sprintlaw does not determine your entitlement to an ABN, does not prepare or lodge the application as your agent, and does not represent you in dealings with the ABR or the ATO. It is not a direct one-step registration sale and it does not guarantee that an ABN will be issued.

(ii) Not a tax agent service. Sprintlaw is not a registered tax agent. ABN Registration Self-Service does not include tax agent services, BAS services, tax advice, or advice about whether you are entitled to an ABN or should register for GST or PAYG withholding. If you want advice about your registrations or tax obligations, you should consult a registered tax agent or the ATO, or engage Sprintlaw for Legal Services under our Engagement Letter where the matter is a legal one.

(iii) Eligibility questions. Before payment you are asked eligibility questions based on the ABR's published entitlement criteria. Those questions are a screening tool only. Sprintlaw relies on your answers and does not verify them. A result that lets you proceed to payment is not a determination that you are entitled to an ABN; the ABR makes that decision when it processes your application.

(iv) Your declarations. You warrant and declare that:

(A) you are an Australian resident for tax purposes;

(B) the activity for which you need an ABN is, or will be, carried out in Australia;

(C) you have started that activity or are taking steps to start it;

(D) you are applying because you carry on, or are starting, your own enterprise, and not for work you perform as an employee, or for a hobby or recreational pursuit;

(E) you expect to make a profit from the activity and will carry it on in a business-like way and, where it is ongoing, on a regular or continuous basis;

(F) you have accurately told us whether the applicant has, or has ever had, an ABN and, if so, the correct number;

(G) the applicant is a sole trader, company or partnership, and not a trust or another structure that ABN Registration Self-Service does not offer;

(H) any TFN you provide is the TFN of the applicant and you are authorised to provide it;

(I) all information you provide, including legal names, dates and places of birth, addresses, business activity, start date and contact details, is accurate, complete and current;

(J) you are authorised to make the application and, where the applicant is a company or partnership, to make it on that entity's behalf; and

(K) you will promptly tell Sprintlaw if any information becomes incorrect, incomplete or out of date before lodgement.

(v) Previous and cancelled ABNs. An entity is entitled to only one ABN. If you tell us the applicant has previously held an ABN, we may check its status with the ABR before payment. If that ABN is active, we will not accept an application for a new ABN for the same applicant. If it has been cancelled, your application is an application to reactivate it and, if the ABR accepts the application, the same number will be reissued.

(vi) Workflow. The ordinary workflow is that the Website asks the eligibility questions, creates a quote, takes payment, creates an order and, where you do not already have one, an Account, opens an application in the Sprintlaw platform for you to complete, asks you to review the application and make the declaration required for lodgement, and then transmits the application to the ABR through our Business API provider once it is complete and within scope.

(vii) When work starts. Sprintlaw starts work when payment is processed and our platform, staff, contractors or service providers begin preparing, reviewing, checking or processing your order or application.

(viii) When lodgement occurs. Lodgement only occurs after you have completed and submitted the application and made the required declaration, after we have received the information, confirmations and payment we reasonably require, and after any review under clause 2.9(b)(xii). Checkout payment does not itself constitute lodgement. The application is transmitted through our Business API provider, whose terms may apply under clause 2.11.

(ix) Entitlement and lodgement declarations. The ABR requires an applicant to answer entitlement questions and to make a declaration that the application is true and correct. Your application, including the answers to the ABR's entitlement questions, is compiled from the answers and declarations you give at checkout and in the application. You authorise us to record those answers and your declaration in the application and to lodge them with the ABR as your declaration. Where your answers do not allow an entitlement question to be answered, we will not answer it for you: the application may be held for review or you may be asked for further information.

(x) TFN. A TFN is required to complete ABN Registration Self-Service: your own TFN for a sole trader, or the TFN of the company or partnership applying. Sprintlaw does not apply for a TFN as part of ABN Registration Self-Service. If the applicant does not have a TFN, you must obtain one from the ATO before continuing, or use another pathway such as a registered tax agent or a lawyer-assisted service. TFN information is handled in accordance with clause 1.16(h).

(xi) Start date. You select the date from which the ABN is to apply. The platform limits how far in the past that date may be set. The ABR may not accept the date you select, may adjust it, or may ask for further information, and you are responsible for ensuring it is correct for your circumstances.

(xii) Review before or after lodgement. Sprintlaw may review an application before it is transmitted or after the ABR or our provider responds, including where our systems or staff identify incomplete, inconsistent or unusual information, where the ABR or our provider returns a query or error, or as part of a general review process we apply to applications from time to time. During a review we may contact you for further information, correct clerical errors with your approval, lodge or re-lodge the application, or, where we are unable to lodge it, cancel the affected part of the order under clause 2.3. A review may delay lodgement.

(xiii) No guarantee of acceptance or timing. The ABR and the ATO may accept, refuse, query, defer, delay or manually review an application. Many ABNs are issued shortly after lodgement, but the ABR may take up to 28 days, or longer, where an application requires review, and may take further time to show an ABN on ABN Lookup. Any indication on the Website of typical processing times is an estimate only. Sprintlaw does not guarantee that an ABN will be issued, when it will be issued, or that any GST, PAYG withholding or business name registration will be accepted.

(xiv) If the ABR refuses your application. If the ABR refuses an application, it notifies the applicant of its reasons and of any objection or review rights. Those rights are yours to exercise. Sprintlaw will tell you the outcome we receive and your options within the original scope, which may include correcting and re-lodging the application where the refusal was caused by an error that can be corrected, or referring you to a professional adviser or a Legal Service. Refunds following a refusal are dealt with in clause 2.10.

(xv) GST and PAYG withholding. If you select GST or PAYG withholding registration, those registrations are included in the same application lodged with the ABR and the ATO, based on the turnover, accounting, lodgement frequency and employee information you provide. Clause 2.9(c) applies to those registrations.

(xvi) Business names. If you order a business name with your ABN, the business name can only be lodged with ASIC after the ABN has been issued. Business name availability checks are indicative only and are not binding on ASIC, which may reject, reserve, manually review, delay or refuse a business name. Where the Website states that the ASIC fee for the registration period you selected is included in the price you pay, Sprintlaw or its provider will apply that amount to the registration; otherwise clause 2.2(h) applies. Clause 2.9(a)(xii) applies to brand clearance. After registration, you are responsible for renewing the business name and keeping its details up to date with ASIC.

(xvii) Applications outside the self-service flow. ABN Registration Self-Service may not be suitable or available for all applicants. Sprintlaw may cancel, suspend, refuse, redirect to a manual process, refer to a Legal Service or provide a revised quote if the application falls outside the standard self-service flow, including where:

(A) the applicant is not an Australian resident for tax purposes;

(B) the applicant is a trust, superannuation fund or another structure that ABN Registration Self-Service does not offer;

(C) the applicant already holds an active ABN;

(D) the activity is performed as an employee, or is a hobby or other activity that does not amount to an enterprise;

(E) the applicant does not have a TFN;

(F) the ABR, the ATO or our provider requires manual review, paper forms or evidence that cannot be supplied through the self-service flow;

(G) information is missing, inconsistent, inaccurate, suspicious or outside standard validation rules;

(H) the application may require legal, tax, accounting, migration, financial or other professional advice;

(I) a third party or regulator changes its process, fees, requirements, availability or terms; or

(J) Sprintlaw reasonably considers that continuing through the self-service flow may create legal, regulatory, operational, fraud, security or professional risk.

(xviii) Post-registration obligations. After an ABN is issued, the applicant is responsible for its ongoing obligations, including keeping its ABR details up to date (generally within 28 days of a change), cancelling the ABN if it stops carrying on an enterprise, meeting GST, PAYG withholding, activity statement, income tax, record-keeping and reporting obligations, and complying with the A New Tax System (Australian Business Number) Act 1999 (Cth) and other applicable laws. ABN Registration Self-Service does not include ongoing tax, BAS, bookkeeping, accounting or legal compliance support unless you separately order it.

(xix) Public register. Details recorded on the ABR, including the applicant's name, ABN status, entity type and business location, are published on ABN Lookup and other public registers.

(c) GST, PAYG, TFN and related Tax Registrations

This clause applies if you order a GST, PAYG withholding, TFN or related tax registration, including as part of Company Registration Self-Service or ABN Registration Self-Service (Tax Registrations).

(1) Tax Registrations are administrative registration services only and do not constitute tax, accounting, financial or legal advice.

(2) Sprintlaw does not advise on whether you are entitled to an ABN, should register for GST, should register for PAYG withholding, need a TFN, or whether any Tax Registration is suitable for your circumstances.

(3) You are responsible for determining whether Tax Registrations are appropriate for your circumstances and for meeting all ongoing tax, BAS, GST, PAYG, reporting, record-keeping and payment obligations after registration.

(4) Where required to complete a Tax Registration, you authorise Sprintlaw and our Business API provider to collect, use and disclose your information to the ABR, the ATO and related government agencies for the purpose of applying for or managing the Tax Registration. Our Business API provider is a digital service provider through which applications are transmitted electronically. It is not a registered tax agent or BAS agent, and neither is Sprintlaw.

(5) Tax Registrations are lodged in your name and on your own declaration. Sprintlaw does not prepare or lodge a Tax Registration as your tax agent or BAS agent, and no tax agent or BAS agent is engaged on your behalf unless we tell you otherwise in writing before lodgement. Our Business API provider may be identified in the checkout, privacy collection notice or other communication provided to you, and its terms and privacy practices may also apply under clause 2.11.

(6) If your ABN, GST, TFN or PAYG application is rejected, delayed, queried or manually reviewed, Sprintlaw may request further information, provide reasonable assistance within scope, redirect you to a professional adviser or cancel the affected part of the order in accordance with clause 2.10.

(7) If you would like the authorisation in clause 2.9(c)(4) withdrawn after the relevant registration is complete, you may contact us and we will take reasonable steps to assist, subject to law and the requirements of the ABR, the ATO and our Business API provider.

(8) A TFN application may be included in a company registration lodgement for the company being registered. Sprintlaw does not apply for a TFN for an individual, and ABN Registration Self-Service does not include a TFN application (see clause 2.9(b)(x)).

(d) Legal Services, legal add-ons and Sprintlaw Legal Membership

(1) Where you elect at checkout to purchase a legal add-on, legal service, trade mark service, Shareholders Agreement, Sprintlaw Legal Membership (SLM) or other service identified as a legal service (together, Legal Services), those Legal Services are provided by Sprintlaw in our capacity as an incorporated legal practice regulated by the Law Society of New South Wales.

(2) Legal Services are separate from Registration Self-Service, Tax Registrations, document print products, binders, framed certificates and other administrative or physical goods.

(3) Legal Services are governed by our separate Engagement Letter, available at https://sprintlaw.com.au/engagement-letter, which prevails over these Terms to the extent of any inconsistency in relation to the Legal Services. By proceeding with an order that includes Legal Services, you agree to the Engagement Letter for those Legal Services.

(4) Legal-service costs disclosures, scope, exclusions, timing, client obligations and professional terms are provided separately in the Engagement Letter or other legal-service materials. These Terms do not replace those disclosures.

(5) The No Advice disclaimer and clauses stating that Sprintlaw does not provide legal advice do not apply to Legal Services to the extent legal advice is expressly provided under the Engagement Letter.

(6) If you purchase SLM, the SLM terms, renewal terms, cancellation rights and inclusions displayed at checkout or in the Engagement Letter apply. To the extent any SLM payment is refundable, non-refundable or subject to renewal, that will be determined in accordance with the Engagement Letter, these Terms and applicable law.

(e) Delivered documents, binders and framed certificates

This clause applies if you order physical or printed products, including a framed certificate, printed binder, certificate only, binder only, or any bundle of those products (Delivered Documents).

(1) Delivered Documents are physical Goods, not Legal Services. They may be produced by Sprintlaw or by third party printing, framing, fulfilment or delivery providers.

(2) Delivered Documents will only be produced after the relevant registration documents become available and after we have received the information, payment and delivery details reasonably required for fulfilment.

(3) Where you order a framed certificate, certificate only, binder only or framed certificate plus printed binder, the included items will be as described at checkout. Unless expressly stated otherwise, Delivered Documents do not include legal advice, company secretarial maintenance, tax advice, ongoing compliance support or replacement of documents not included in the selected product.

(4) Delays in ASIC, ABR, ATO, regulator or provider processing may delay the production and delivery of Delivered Documents.

(5) Delivery timeframes are estimates only. We are not responsible for postal, courier, customs, regulator, supplier or fulfilment delays outside our reasonable control, except to the extent required by law.

(6) You must provide accurate delivery details. If Delivered Documents are returned to sender, lost or delayed because you provided incomplete or incorrect details, or because you failed to collect or accept delivery, we may charge a reasonable redelivery or replacement fee.

(7) Where Delivered Documents are returned to sender or fail to be delivered and the failure was not caused by you, Sprintlaw will arrange one redelivery free of charge where reasonably practicable. A redelivery fee may apply for further attempts.

(8) If you believe Delivered Documents are damaged, defective, incomplete or incorrectly produced, you must contact us within a reasonable time and provide details and photos where possible. We will provide any remedy required by the Australian Consumer Law.

(9) If a certificate, binder or other physical product is damaged in transit, we may require evidence of the damage and may arrange replacement, repair, refund or carrier claim as appropriate and as required by law.

(f) Trust Deeds

(1) Any trust deed documents that form part of the Goods or Services (Trust Deeds) are template documents based on information you provide us unless expressly provided as part of Legal Services.

(2) Trust Deeds can have significant legal, tax, duty and financial consequences. You should seek legal, tax and financial advice before requesting or using a Trust Deed.

(3) Acceptance of information you input into the Sprintlaw platform when purchasing a Trust Deed is not an indication or warranty that the information is valid or that the resulting Trust Deed will be valid, effective or suitable for your circumstances.

(4) Some states and territories, including NSW, Tasmania, NT and Victoria, may require Trust Deeds to be stamped or lodged for duty purposes. Any stamping, duty, lodgement or related compliance requirement is your responsibility unless expressly included in the relevant Purchase Order.

(5) Subject to the Australian Consumer Law, and unless a Trust Deed is provided as part of Legal Services, Sprintlaw does not warrant that a Trust Deed will be effective, fit for your purposes, compliant with the restrictions of your jurisdiction, best suited to you or your business, or compliant with any law that depends on your circumstances.

(g) Google Workspace

(1) As a reseller of Google Workspace, we may have administrative access to your Google Workspace account when you purchase Google Workspace through us, until and unless you restrict that access.

(2) When purchasing a Google Workspace product or service and registering an account, you will be bound by Google's applicable terms of service.

(3) We may suspend your Google Workspace account where we have not received payment of fees associated with that product or service.

(4) You acknowledge that your Google Workspace account is your own and that you are responsible for ensuring access to the account remains secure. We do not guarantee the security of your Google Workspace account except to the extent required by law.

(h) Digital signing

(1) Sprintlaw may offer access to digital signing environments as a Service (Digital Signing).

(2) You are responsible for ensuring that the device and internet service you use for Digital Signing is adequate to access the Digital Signing Services.

(3) Sprintlaw will not be liable if Digital Signing Services are inaccessible or ineffective as a result of technical issues outside our reasonable control, including the operation of the internet, firewall restrictions, software incompatibility or browser incompatibility.

(4) Digital Signing Services do not constitute legal advice. Sprintlaw does not warrant that documents executed in a digital signing environment are validly executed unless that advice is expressly provided as part of Legal Services.

2.10 Refunds, cancellations and order lifecycle

This clause applies to refunds and cancellations for Goods and Services. Nothing in this clause limits any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

(a) Before payment. You can abandon a checkout or quote before payment or payment authorisation without charge, unless otherwise agreed with us in writing.

(b) After payment but before work starts. If you cancel after payment but before Sprintlaw has started work and before any government or third party fees have been incurred, we will refund the amount you paid, less any reasonable payment processing, administration or other costs we are permitted by law to retain.

(c) After work starts but before lodgement or fulfilment. If you cancel after Sprintlaw has started work but before lodgement with ASIC, the ABR, the ATO or another authority, or before physical Goods are produced, we may retain an amount that reasonably reflects work performed, costs incurred and payment processing or third party fees that cannot reasonably be recovered.

(d) After lodgement. Once an application has been lodged with ASIC, the ABR, the ATO or another authority or provider, government fees, regulator fees and third party fees are generally non-refundable to the extent they have been incurred and cannot reasonably be recovered. Sprintlaw may also retain an amount that reasonably reflects work performed. There is currently no government fee to apply for an ABN, so for ABN Registration Self-Service the amount at risk is the Sprintlaw fee shown at checkout and any add-on fees.

(e) Rejection, query or manual review. If an application is rejected, queried, delayed or manually reviewed by ASIC, the ABR, the ATO or another authority, Sprintlaw may assist within the original scope, request further information, offer a revised quote, redirect you to a manual or legal service, or cancel the affected part of the order. A regulator rejection does not automatically entitle you to a refund of Sprintlaw fees, government fees or third party fees already incurred, but we will provide any refund required by law and will consider a refund or credit where rejection is caused by a Sprintlaw error. A hold or review of an application by Sprintlaw under clause 2.9(a)(vii) or 2.9(b)(xii) is not a cancellation. If, following a review, we are unable to lodge your application, clause 2.3 applies.

(f) Successful registration. Once a company, business name, ABN, GST, PAYG or other registration has been successfully completed, the registration service is complete and fees for that completed service are not refundable for change of mind, subject to your rights under the Australian Consumer Law.

(g) Legal Services. Refunds for Legal Services, including SLM or legal add-ons, are governed by the Engagement Letter, any applicable costs disclosure, these Terms and applicable law. If legal work has started, Sprintlaw may be entitled to retain fees for work performed and expenses incurred, subject to the Engagement Letter and applicable law.

(h) Physical Goods. If you cancel a physical Good before production starts, we may refund the amount paid for that Good less unrecoverable costs. If production has started or the Good has shipped, change of mind refunds are not available, but your rights under the Australian Consumer Law continue to apply.

(i) Pass-through fees. Government fees, ASIC fees, ABR fees, ATO fees, payment processing fees, provider fees, shipping fees and other pass-through charges are non-refundable once incurred, except to the extent Sprintlaw receives a refund or credit for those amounts or a refund is required by law.

(j) Refund method. Refunds will usually be processed to the original payment method unless we agree otherwise or are required by law to use another method.

(k) Partial cancellation. If only part of an order is cancelled, any refund will be limited to the cancelled part of the order and calculated in accordance with this clause.

2.11 Third party Goods and Services

(a) Any Goods or Services that require Sprintlaw to acquire, access or use goods, services, systems, portals, platforms, APIs, registrations, certifications or fulfilment supplied by a third party may be subject to that third party's terms, policies, processes, availability, review requirements, fees, refund policies and cancellation policies (Third Party Terms).

(b) Third parties may include ASIC, the ABR, the ATO, Australian Business Registry Services, Business Registration Service, Business API providers, Stripe and other Payment Providers, delivery providers, printing and fulfilment providers, software providers, workflow providers, identity verification providers and Affiliates.

(c) You agree to comply with Third Party Terms that apply to any goods or services supplied by a third party that you or we acquire as part of the Goods or Services, provided those terms are disclosed to you or are reasonably necessary for the relevant third party service.

(d) Sprintlaw is not responsible for a third party's acts, omissions, delays, rejections, outages, manual reviews, fee changes or terms, except to the extent Sprintlaw is responsible under applicable law or has expressly agreed otherwise in writing.

(e) Where a third party process requires direct payment by you, including an ASIC card-payment URL for a business name, Sprintlaw is not responsible for delay or failure caused by your failure to complete that payment.

2.12 Liability

(a) Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

(b) Limitation of liability. To the maximum extent permitted by applicable law, Sprintlaw excludes liability for loss or damage arising from or relating to the Website, these Terms or any Goods or Services to the extent the loss or damage is caused by:

(1) your breach of these Terms;

(2) your negligence, fraud, wilful misconduct or unlawful act or omission;

(3) incomplete, inaccurate, outdated or misleading information provided by you or on your behalf;

(4) your failure to obtain required consents, authorities or professional advice;

(5) a regulator, government agency, third party provider, payment provider, delivery provider or other third party;

(6) a delay, rejection, manual review, query, outage or fee change by ASIC, the ABR, the ATO or another authority;

(7) events beyond Sprintlaw's reasonable control; or

(8) your reliance on general information as professional advice, except in respect of Legal Services expressly provided under the Engagement Letter.

(c) Non-excludable guarantees. Where any law implies a condition, warranty or guarantee into these Terms which may not lawfully be excluded, then to the maximum extent permitted by applicable law, Sprintlaw's liability for breach of that non-excludable condition, warranty or guarantee will be limited, at Sprintlaw's option, to:

(i) in the case of goods, replacement of the goods, supply of equivalent goods, repair of the goods, payment of the cost of replacing the goods or acquiring equivalent goods, or payment of the cost of having the goods repaired;

(ii) in the case of services, supply of the services again or payment of the cost of having the services supplied again.

(d) Indemnity. You indemnify Sprintlaw and its officers, employees and agents against liability, loss, damage, cost or expense reasonably incurred arising from your or your representatives' breach of these Terms, negligence, fraud, wilful misconduct, unlawful conduct, infringement of third party rights, unauthorised instruction, or provision of inaccurate, incomplete or misleading information, except to the extent caused or contributed to by Sprintlaw's breach of these Terms, negligence, fraud, wilful misconduct or unlawful conduct.

(e) Consequential loss. To the maximum extent permitted by law, Sprintlaw will not be liable for incidental, special or consequential loss or damage, or loss of data, business, business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with the Website, these Terms or any Goods or Services, except to the extent such loss cannot be excluded under the Australian Consumer Law or other applicable law.

(f) Reasonable discretion. Any right of Sprintlaw to make a decision, suspend an order, reject an order, request information, redirect a service, charge an additional fee or otherwise act under these Terms must be exercised reasonably, in good faith and for a legitimate business, legal, regulatory, operational, professional, security, payment or fraud-prevention purpose.

2.13 Force majeure

(a) If a party (Affected Party) becomes unable, wholly or in part, to carry out an obligation under these Terms or a Purchase Order, other than an obligation to pay money, due to an event beyond its reasonable control (Force Majeure), the Affected Party must give the other party prompt written notice of reasonable details of the Force Majeure and, so far as known, the probable extent to which the Affected Party will be unable to perform or delayed in performing its obligation.

(b) Subject to compliance with this clause 2.13, the relevant obligation will be suspended during the Force Majeure to the extent it is affected by the Force Majeure.

(c) The Affected Party must use reasonable endeavours to overcome or remove the Force Majeure as quickly as reasonably possible.

2.14 Dispute resolution

(a) The parties must use reasonable endeavours to settle any dispute arising out of or relating to these Terms, or in relation to the Goods or Services, including with regard to these Terms' existence, validity or termination, by mediation administered by the Australian Disputes Centre (ADC) before having recourse to arbitration or litigation, except where urgent interlocutory relief is required or where a party is entitled by law to commence proceedings without mediation.

(b) The mediation will be conducted in accordance with the ADC Guidelines for Commercial Mediation operating at the time the matter is referred to the ADC (Guidelines).

(c) The terms of the Guidelines are incorporated into these Terms to the extent they are consistent with these Terms.

3. General

(a) Governing law. This agreement is governed by the law applying in New South Wales, Australia.

(b) Jurisdiction. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia, and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement, except where another forum cannot lawfully be excluded.

(c) Amendments. These Terms may only be amended by Sprintlaw in accordance with these Terms or as otherwise agreed in writing.

(d) Waiver. No party to these Terms may rely on the words or conduct of another party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

(e) Further acts. Each party must promptly do all further acts and execute and deliver all further documents required by law or reasonably requested by another party to give effect to these Terms.

(f) Assignment. A party cannot assign, novate or otherwise transfer its rights or obligations under these Terms without the prior written consent of the other party, except that Sprintlaw may assign or novate these Terms to a related body corporate or successor to its business where this does not materially prejudice your rights.

(g) Severance. If any provision of these Terms is invalid, void, illegal or unenforceable, it is to be read down or severed to the extent necessary, and the remaining provisions continue in force.

(h) Entire agreement. These Terms embody the entire agreement between the parties and supersede any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these Terms, except for any Engagement Letter that applies to Legal Services.

(i) Interpretation. In these Terms, words in the singular include the plural and vice versa; words indicating a gender include all genders; if a word or phrase is given a defined meaning, any other grammatical form has a corresponding meaning; a reference to a person includes an individual, corporation, authority, association, partnership, trust and other entity; headings and bold text are for convenience only; the words "includes" and similar expressions are not words of limitation; and no provision will be interpreted adversely to a party because that party was responsible for preparing it.