Consumer Law Articles
Expert articles and practical legal guides on consumer law for australian businesses.
Accessing Government Information: Know Your Rights
If you’ve ever felt stuck waiting for answers from a government department, you’re not alone. The good news is that, in Australia, you have strong rights to request and access government-held information...
23 February 2025
Lemon Law: Navigating Defective Products and ACL Protections
If you sell goods or services in Australia, you’ve probably heard customers mention “lemon laws” when something goes wrong. While Australia doesn’t have a single statute actually called “lemon law,” our Australian...
23 February 2025
Does An Industry Code Of Practice Apply To Your Business?
If you’re running or launching a small business in Australia, you’re likely across the big-ticket items - ABN, website, insurance, maybe a lease. But there’s another layer many owners overlook: industry codes...
23 February 2025
Injunction Essentials: Key Considerations and Equitable Remedies Explained
When a dispute arises, monetary damages can sometimes fall short of fully remedying your losses. In such scenarios, an injunction may provide the equitable relief you need. In this article, we break...
23 February 2025
The Definition Of “Consumer” Is Changing In The Australian Consumer Law
If you sell goods or services in Australia, the word “consumer” matters a lot. It determines when the Australian Consumer Law (ACL) applies, which guarantees you must honour, and what remedies customers...
22 February 2025
NCAT Explained: How to Navigate Disputes in New South Wales
If you’re dealing with a business dispute in New South Wales, the NSW Civil and Administrative Tribunal (NCAT) can be a fast, accessible way to resolve it without going to court. Whether...
21 February 2025
The Do Not Call Register in Australia: What Businesses Need to Know
The Do Not Call Register (DNCR) is an essential component of Australia’s telecommunications landscape. It is designed to protect consumers from unsolicited and intrusive telemarketing calls and faxes. In this guide, we...
21 February 2025
Do You Know About Unfair Contract Terms?
If you sell to consumers or small businesses in Australia, the terms in your contracts aren’t just “fine print” - they’re regulated by law. The unfair contract terms (UCT) regime under the...
21 February 2025
How To Exclude Liability For Negligence In A Contract
Trying to manage risk in your contracts is smart business. One common question we get from Australian founders and operators is whether you can exclude liability for negligence - and if so,...
19 February 2025
Point Of Sale (POS) Advertising Rules In Australia: A Practical Guide For Retailers
Clear, honest point of sale (POS) advertising isn’t just good customer service - it’s the law in Australia. From shelf labels and price tickets to in‑store posters and digital screens, what you...
18 February 2025
A Guide To Customer Contracts
Strong customer contracts are one of the simplest ways to protect your business, set clear expectations and get paid on time. Whether you’re selling products, delivering services, or running a digital platform,...
14 February 2025
What Is An Unsolicited Consumer Agreement?
If you sell to customers by phone or door-to-door in Australia, the Australian Consumer Law (ACL) has special rules you must follow. These rules cover “unsolicited consumer agreements” - sales that start...
13 February 2025
Do Influencers Have To Say It’s An #Ad?
Influencer marketing is now a core part of how Australian brands reach customers. Whether you’re a creator posting product reviews or a business partnering with influencers, one question comes up again and...
13 February 2025
Excluding Liability For Death And Injury: What Australian Businesses Can And Can’t Do
If you run a business in Australia, managing risk is part of everyday life. It’s common to ask whether you can “sign away” responsibility using a disclaimer or waiver - especially if...
13 February 2025
What Is A Sales Agency Agreement?
If you’re looking to grow sales without building a large in-house team, appointing a sales agent can be a smart move. But to make that relationship work in practice (and protect both...
12 February 2025
When Do You Need A Privacy Policy?
If your business collects any information about people - customers, leads, employees, patients, or even website visitors - you’re probably wondering whether you need a Privacy Policy. In Australia, privacy law can...
12 February 2025
Ultimate Business Owner’s Guide To Business Legislation
Starting or growing a business in Australia is exciting - but it also means playing by a clear set of rules. Understanding business legislation isn’t about turning you into a lawyer. It’s...
9 February 2025
Social Media Marketing: Rewarding, But Potentially Dangerous?
Social media can be a growth engine for Australian businesses. It’s where your customers hang out, where stories spread fast, and where a well-timed post or clever campaign can drive real sales....
9 February 2025
Predatory Pricing: How Low Can You Go? Before It’s Illegal
Competing on price is part of doing business. Discounts, specials and intro offers can be great for winning customers in Australia’s busy market. But there’s a line. If prices are pushed so...
8 February 2025
Do I Need A CE Mark?
If you manufacture or sell products in Australia, you’ve probably seen “CE” on packaging and wondered whether you need it, too. The CE mark is widely recognised and often confused with general...
6 February 2025
How Can Your Business Avoid Misleading or Deceptive Conduct?
If you sell products or services in Australia, the Australian Consumer Law (ACL) applies to you. One of its core rules is simple on paper but easy to get wrong in practice:...
6 February 2025
How To Get A Trade Promotion Permit In NSW
Running a competition, giveaway or prize draw is a great way to boost engagement and reward your customers. If you’re planning a trade promotion in New South Wales (NSW), you’re probably wondering...
6 February 2025
Returns, Refunds And Exchanges: What Are Your Obligations?
Returns and refunds are part of doing business in Australia. Whether you’re selling online or in-store, you’re expected to handle faults and complaints fairly - and the law sets minimum standards you...
4 February 2025
What Is Fraudulent Misrepresentation?
If you’ve entered into a contract based on statements that turned out to be false, it’s natural to ask whether those statements were simply a mistake or something more serious. Fraudulent misrepresentation...
3 February 2025
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