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Consumer Law Articles
Expert articles and practical legal guides on consumer law for australian businesses.
Point Of Sale (POS) Advertising Rules In Australia: A Practical Guide For Retailers
Clear, honest point of sale (POS) advertising isn’t just good customer service - it’s the law in Australia. From shelf labels and price tickets to in‑store posters and digital screens, what you...
18 February 2025
A Guide To Customer Contracts
Strong customer contracts are one of the simplest ways to protect your business, set clear expectations and get paid on time. Whether you’re selling products, delivering services, or running a digital platform,...
14 February 2025
What Is An Unsolicited Consumer Agreement?
If you sell to customers by phone or door-to-door in Australia, the Australian Consumer Law (ACL) has special rules you must follow. These rules cover “unsolicited consumer agreements” - sales that start...
13 February 2025
Do Influencers Have To Say It’s An #Ad?
Influencer marketing is now a core part of how Australian brands reach customers. Whether you’re a creator posting product reviews or a business partnering with influencers, one question comes up again and...
13 February 2025
Excluding Liability For Death And Injury: What Australian Businesses Can And Can’t Do
If you run a business in Australia, managing risk is part of everyday life. It’s common to ask whether you can “sign away” responsibility using a disclaimer or waiver - especially if...
13 February 2025
What Is A Sales Agency Agreement?
If you’re looking to grow sales without building a large in-house team, appointing a sales agent can be a smart move. But to make that relationship work in practice (and protect both...
12 February 2025
When Do You Need A Privacy Policy?
If your business collects any information about people - customers, leads, employees, patients, or even website visitors - you’re probably wondering whether you need a Privacy Policy. In Australia, privacy law can...
12 February 2025
Ultimate Business Owner’s Guide To Business Legislation
Starting or growing a business in Australia is exciting - but it also means playing by a clear set of rules. Understanding business legislation isn’t about turning you into a lawyer. It’s...
9 February 2025
Social Media Marketing: Rewarding, But Potentially Dangerous?
Social media can be a growth engine for Australian businesses. It’s where your customers hang out, where stories spread fast, and where a well-timed post or clever campaign can drive real sales....
9 February 2025
Predatory Pricing: How Low Can You Go? Before It’s Illegal
Competing on price is part of doing business. Discounts, specials and intro offers can be great for winning customers in Australia’s busy market. But there’s a line. If prices are pushed so...
8 February 2025
Do I Need A CE Mark?
If you manufacture or sell products in Australia, you’ve probably seen “CE” on packaging and wondered whether you need it, too. The CE mark is widely recognised and often confused with general...
6 February 2025
How Can Your Business Avoid Misleading or Deceptive Conduct?
If you sell products or services in Australia, the Australian Consumer Law (ACL) applies to you. One of its core rules is simple on paper but easy to get wrong in practice:...
6 February 2025
How To Get A Trade Promotion Permit In NSW
Running a competition, giveaway or prize draw is a great way to boost engagement and reward your customers. If you’re planning a trade promotion in New South Wales (NSW), you’re probably wondering...
6 February 2025
Returns, Refunds And Exchanges: What Are Your Obligations?
Returns and refunds are part of doing business in Australia. Whether you’re selling online or in-store, you’re expected to handle faults and complaints fairly - and the law sets minimum standards you...
4 February 2025
What Is Fraudulent Misrepresentation?
If you’ve entered into a contract based on statements that turned out to be false, it’s natural to ask whether those statements were simply a mistake or something more serious. Fraudulent misrepresentation...
3 February 2025
Laws That Encourage Competition In The Marketplace: A Basic Guide
Healthy competition is good for everyone - customers get better prices and more choice, and genuine innovators can grow. In Australia, there’s a clear legal framework designed to keep markets open, dynamic...
3 February 2025
Recommended Retail Price: How Do You Know If Your Price Is Right?
Setting a Recommended Retail Price (RRP) can feel like walking a tightrope. Price too high and you risk scaring customers off. Price too low and you cut into your margins or undermine...
1 February 2025
Can I Stop People Reselling My Business’ Products?
If you’re seeing your products pop up on marketplaces or in stores you don’t recognise, it’s natural to ask: can I stop people reselling my business’ products in Australia? The short answer...
1 February 2025
Need Help Understanding Your Australian Consumer Law Obligations?
If you sell goods or services in Australia, the Australian Consumer Law (ACL) applies to you. It’s there to protect customers - and it also gives clear rules so businesses can trade...
31 January 2025
I’m Selling Alcohol Online - What Terms And Conditions Do I Need?
Selling alcohol online in Australia is a great opportunity - but it’s also a highly regulated space. Strong, clear Terms and Conditions (T&Cs) are essential for compliance, risk management and customer trust....
31 January 2025
How Can Your Business Comply With Consumer Guarantees?
When you sell goods or services in Australia, you’re automatically promising certain standards to your customers - whether you say so or not. These promises are called consumer guarantees, and they sit...
31 January 2025
Is It Legal To Set Minimum Resale Prices?
Setting a consistent price across your retailers can feel like good business sense. It protects your brand positioning, avoids “race to the bottom” discounting and keeps your stockists happy. But in Australia,...
29 January 2025
Customer Loyalty Programs: A Legal And Practical Overview
Customer loyalty programs can be a smart way to increase repeat business, improve average order value and build a strong brand community. Whether you’re offering points, tiers, cashback, subscriptions or member-only perks,...
29 January 2025
What Is Exclusive Dealing?
Exclusive dealing can be a smart way to secure supply, protect your brand and reward loyal partners. But in Australia, certain exclusive arrangements can raise competition law risks under the Competition and...
27 January 2025
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