Consumer Law Articles
Expert articles and practical legal guides on consumer law for australian businesses.
Laws That Encourage Competition In The Marketplace: A Basic Guide
Healthy competition is good for everyone - customers get better prices and more choice, and genuine innovators can grow. In Australia, there’s a clear legal framework designed to keep markets open, dynamic...
3 February 2025
Recommended Retail Price: How Do You Know If Your Price Is Right?
Setting a Recommended Retail Price (RRP) can feel like walking a tightrope. Price too high and you risk scaring customers off. Price too low and you cut into your margins or undermine...
1 February 2025
Can I Stop People Reselling My Business’ Products?
If you’re seeing your products pop up on marketplaces or in stores you don’t recognise, it’s natural to ask: can I stop people reselling my business’ products in Australia? The short answer...
1 February 2025
Need Help Understanding Your Australian Consumer Law Obligations?
If you sell goods or services in Australia, the Australian Consumer Law (ACL) applies to you. It’s there to protect customers - and it also gives clear rules so businesses can trade...
31 January 2025
I’m Selling Alcohol Online - What Terms And Conditions Do I Need?
Selling alcohol online in Australia is a great opportunity - but it’s also a highly regulated space. Strong, clear Terms and Conditions (T&Cs) are essential for compliance, risk management and customer trust....
31 January 2025
How Can Your Business Comply With Consumer Guarantees?
When you sell goods or services in Australia, you’re automatically promising certain standards to your customers - whether you say so or not. These promises are called consumer guarantees, and they sit...
31 January 2025
Is It Legal To Set Minimum Resale Prices?
Setting a consistent price across your retailers can feel like good business sense. It protects your brand positioning, avoids “race to the bottom” discounting and keeps your stockists happy. But in Australia,...
29 January 2025
Customer Loyalty Programs: A Legal And Practical Overview
Customer loyalty programs can be a smart way to increase repeat business, improve average order value and build a strong brand community. Whether you’re offering points, tiers, cashback, subscriptions or member-only perks,...
29 January 2025
What Is Exclusive Dealing?
Exclusive dealing can be a smart way to secure supply, protect your brand and reward loyal partners. But in Australia, certain exclusive arrangements can raise competition law risks under the Competition and...
27 January 2025
Product Liability In Australia: A Practical Guide For Businesses
When you sell goods in Australia, you’re responsible for making sure those products are safe and do what you say they do. That’s the core of product liability - and it can...
27 January 2025
What Are My Consumer Disclosure Obligations (Fair Trading Act NSW)?
If you sell goods or services to customers in New South Wales, you have legal obligations to be upfront, accurate and transparent about what you’re offering and how much it costs. These...
27 January 2025
3 Key Responsibilities As An Online Small Business
Running an online small business in Australia gives you incredible flexibility and access to customers nationwide. You can launch quickly, iterate fast and scale without the overheads of a physical shop. But...
27 January 2025
What Is An Exclusion Clause?
If you’ve ever read a contract that says a business “won’t be liable for” certain losses, you’ve seen an exclusion clause in action. Exclusion clauses are common in service agreements, website terms,...
26 January 2025
Do You Need Website Terms & Conditions?
Launching or growing a business online is exciting - your website is often the first place customers meet your brand, book your services, or buy your products. But with that opportunity comes...
24 January 2025
How To Deal With Negative Online Reviews
Every business gets a negative review at some point - even great ones. What matters is how you respond, what you do next, and whether you use it as a chance to...
23 January 2025
“Free Repair If Faulty” Is No Longer Enough Under New Laws - Make Sure Your Business Is Doing It Right
If your returns sign still says “free repair if faulty”, it’s time for an urgent refresh. Under the Australian Consumer Law (ACL), customers have strong rights when goods or services don’t meet...
22 January 2025
Reporting A Customer Injury: What Australian Businesses Should Do
If a customer is injured on your premises or while using your products or services, your first priority is their wellbeing. But once the immediate situation is under control, you also need...
22 January 2025
A Guide To False, Misleading And Deceptive Advertising Laws
Great marketing helps you stand out. But if your ads overstep the mark, you can quickly find yourself in trouble under Australian consumer law. In Australia, strict rules apply to statements you...
20 January 2025
A Guide To The Food Act 2003 (NSW)
If you’re planning to run a café, restaurant, food truck or food manufacturing business in New South Wales, you’ll be working within the rules set by the Food Act 2003 (NSW). It’s...
19 January 2025
Displaying The Correct Advertised Price For Your Goods
Clear, honest pricing builds trust. It also keeps you on the right side of Australian consumer law when you advertise prices for your products online, in-store or in marketing campaigns. If you’re...
18 January 2025
Warranties In Australian Law: A Plain-English Guide For Businesses
Offering a warranty can build trust with your customers and set you apart from competitors. But in Australia, warranties sit alongside powerful consumer protections and come with strict rules about what you...
17 January 2025
5 Quick Tips For GDPR Compliance
If you collect or use personal data in your business, the General Data Protection Regulation (GDPR) can apply to you - even if you’re based in Australia. Many Aussie businesses sell to...
16 January 2025
What Is Limitation Of Liability?
If you sell products, provide services or run any kind of platform in Australia, you’ll be taking on some risk. A limitation of liability clause is one of the most effective ways...
16 January 2025
What Is A Buyer’s Agent Agreement?
If you’re a property buyer in Australia, working with a professional buyer’s agent can save time, reduce risk and give you an edge in a competitive market. But before any work starts,...
14 January 2025
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