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Consumer Law Articles
Expert articles and practical legal guides on consumer law for australian businesses.
Product Liability In Australia: A Practical Guide For Businesses
When you sell goods in Australia, you’re responsible for making sure those products are safe and do what you say they do. That’s the core of product liability - and it can...
27 January 2025
What Are My Consumer Disclosure Obligations (Fair Trading Act NSW)?
If you sell goods or services to customers in New South Wales, you have legal obligations to be upfront, accurate and transparent about what you’re offering and how much it costs. These...
27 January 2025
3 Key Responsibilities As An Online Small Business
Running an online small business in Australia gives you incredible flexibility and access to customers nationwide. You can launch quickly, iterate fast and scale without the overheads of a physical shop. But...
27 January 2025
What Is An Exclusion Clause?
If you’ve ever read a contract that says a business “won’t be liable for” certain losses, you’ve seen an exclusion clause in action. Exclusion clauses are common in service agreements, website terms,...
26 January 2025
Do You Need Website Terms & Conditions?
Launching or growing a business online is exciting - your website is often the first place customers meet your brand, book your services, or buy your products. But with that opportunity comes...
24 January 2025
How To Deal With Negative Online Reviews
Every business gets a negative review at some point - even great ones. What matters is how you respond, what you do next, and whether you use it as a chance to...
23 January 2025
“Free Repair If Faulty” Is No Longer Enough Under New Laws - Make Sure Your Business Is Doing It Right
If your returns sign still says “free repair if faulty”, it’s time for an urgent refresh. Under the Australian Consumer Law (ACL), customers have strong rights when goods or services don’t meet...
22 January 2025
Reporting A Customer Injury: What Australian Businesses Should Do
If a customer is injured on your premises or while using your products or services, your first priority is their wellbeing. But once the immediate situation is under control, you also need...
22 January 2025
A Guide To False, Misleading And Deceptive Advertising Laws
Great marketing helps you stand out. But if your ads overstep the mark, you can quickly find yourself in trouble under Australian consumer law. In Australia, strict rules apply to statements you...
20 January 2025
A Guide To The Food Act 2003 (NSW)
If you’re planning to run a café, restaurant, food truck or food manufacturing business in New South Wales, you’ll be working within the rules set by the Food Act 2003 (NSW). It’s...
19 January 2025
Displaying The Correct Advertised Price For Your Goods
Clear, honest pricing builds trust. It also keeps you on the right side of Australian consumer law when you advertise prices for your products online, in-store or in marketing campaigns. If you’re...
18 January 2025
Warranties In Australian Law: A Plain-English Guide For Businesses
Offering a warranty can build trust with your customers and set you apart from competitors. But in Australia, warranties sit alongside powerful consumer protections and come with strict rules about what you...
17 January 2025
5 Quick Tips For GDPR Compliance
If you collect or use personal data in your business, the General Data Protection Regulation (GDPR) can apply to you - even if you’re based in Australia. Many Aussie businesses sell to...
16 January 2025
What Is Limitation Of Liability?
If you sell products, provide services or run any kind of platform in Australia, you’ll be taking on some risk. A limitation of liability clause is one of the most effective ways...
16 January 2025
What Is A Buyer’s Agent Agreement?
If you’re a property buyer in Australia, working with a professional buyer’s agent can save time, reduce risk and give you an edge in a competitive market. But before any work starts,...
14 January 2025
A Guide To Labelling And Packaging Requirements Australia
Strong, compliant labelling and packaging do more than make your product look good - they build trust, reduce legal risk and help you stand out in a crowded market. In Australia, there...
14 January 2025
eCommerce Legislation: What You Need To Know
Running an online store in Australia is exciting - you can reach customers nationwide (and overseas) with low overheads and a polished digital experience. But with that opportunity comes a web of...
12 January 2025
Are You Reading The Fine Print In Health Care Apps?
From step counters and calorie trackers to telehealth platforms and mental health support tools, health care apps are now part of everyday life in Australia. They can be incredibly helpful. But there’s...
10 January 2025
The Gig Economy And Australian Law: What’s Next?
The gig economy is now a normal part of how many Australians work and how businesses operate. From delivery platforms to creative marketplaces and professional freelancing, “on‑demand” has changed expectations around speed,...
10 January 2025
What Is Bait Advertising?
Sales and special offers are a big part of doing business. Discounts help you move stock, attract new customers and build loyalty. But there’s a line between sharp, competitive marketing and conduct...
2 January 2025
False Charity Claims: What Can The Law Do?
“$1 from every sale goes to charity.” “All proceeds will be donated.” “We’re raising funds for disaster relief.” These statements are common in Australian marketing and fundraising - and when they’re accurate,...
1 January 2025
7 Things To Consider Before Working With Overseas Suppliers
Sourcing from overseas can unlock better margins, fresh product lines and access to specialist manufacturing you can’t find locally. But as exciting as global supply chains are, they also introduce new risks...
31 December 2024
The Fine Line Between Spamming And Direct Marketing
Direct marketing can be one of the most cost‑effective ways to grow your business. Whether you’re emailing a newsletter, sending a special SMS offer, or calling prospective customers, targeted outreach can work....
31 December 2024
ACL Warranty Compliance For Business Owners
Clear and compliant warranties can build trust, reduce disputes and protect your bottom line. The flip side is risky: confusing or non‑compliant warranty wording can breach the Australian Consumer Law (ACL), invite...
3 September 2024
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