Frequently Asked Questions

Yes, Sprintlaw is a law firm. Specifically, we are an Incorporated Legal Practice registered with the Law Society of New South Wales.

Our legal team is made up of experienced lawyers, who are specialists in various areas of law and hold an Australian legal practising certificate. They have all trained at leading Australian firms, but have left the traditional corporate law world to join us on our mission to create a new and better way of delivering legal services.  Our team has specialist expertise in technology law, intellectual property law, contract drafting and review, corporate law and commercial law.

Yes, we have office spaces in Sydney, and in Melbourne, but our use of technology allows our team members to work remotely from around Australia. Our lawyers are mostly based in Sydney, Melbourne, Brisbane and Perth. We also have a London office for Sprintlaw UK.

We've serviced clients from all around Australia. Through Sprintlaw UK, we also help clients in England and Wales.  We can also service some overseas clients on their Australian or UK operations. So, if you’re thinking of expanding your business, our experienced team will set you up with the legal foundations you need.  As our lawyers are only able to give advice in relation to Australian, English and New Zealand law issues in the areas we have expertise. We generally can’t advise on projects to the extent they involve the laws of other countries.

At Sprintlaw our focus is on providing commercial legal services for businesses. We specialise in helping small businesses and startups get off the ground and continue operating without having to stress about any unexpected legal obstacles. Our lawyers specialise in technology, intellectual property, contract drafting, corporate and commercial law. We do not do disputes or litigation, debt collection, or personal legal matters (such as wills, estates, personal injury or conveyancing).

Just click the 'get started' button on our website and submit an enquiry. After you’ve submitted an enquiry, one of our legal consultants will review your enquiry within 1 business day and get in touch to get a better idea of exactly what you are looking for. Then your legal consultant will send through an email with a bit more information about the services you need, along with a fixed-fee quote setting out costs, scope of the service and timing. Have a read through it, and if you’re happy with the scope, you can accept and sign our engagement letter online - easy! Once you’ve formally accepted, we’ll connect you with a specialist lawyer and they will work with you to complete your project. They will contact you by email or phone if they need to get in touch.

Unlike traditional law firms, everything we do is on a fixed-fee basis. This means you will always know the total cost of your legal bill from the start. Once you’ve accepted and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account. You’ll see in our engagement letter that your money will be held in our trust account until we've completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here.

Once you’ve accepted our engagement and paid the fees into our trust account, we will allocate you a lawyer who will take care of your legal project. Your allocated lawyer will contact you via email and let you know if there’s anything they need. If you don’t hear from them immediately, don’t worry - it just means they are finishing off some other projects and they will contact you as soon as they can. Once your lawyer gets started with your project, they will keep you updated as to the estimated delivery time and will let you know if they require any information from you. Please also note that our lawyers generally don't take unscheduled calls as it helps keep things running efficiently. If a call is necessary to complete your job, your lawyer will provide you with an online link to our call booking system. Please book in a time using this link whenever you need to chat to your lawyer. If you have urgent queries or would like to follow up with your lawyer, you can email or phone your legal consultant, who will be able to provide you with an update regarding your project and pass on a message to your lawyer if it’s required.

Generally, it takes us 1 - 2 weeks to complete a legal project. However this can vary depending on how busy we are, unforeseen complexities with your project and your availability for calls or your response to provide us with the information we require. We will provide you with an estimated delivery time for your project once we get started, and we’ll keep you updated during your project if there is likely to be any change to this delivery time.

Not at all! You can access one-off legal services at any time regardless of whether you’re an existing member or not.  However, if you need regular legal help for your business, it’s worth considering signing up to a Membership. As a Member, you'll enjoy a range of benefits, including credits for fixed-fee services, free quick lawyer consults, access to legal templates, and more – all designed to provide ongoing support for your business’ legal needs. You can learn more about our Membership here.

Yes, Sprintlaw Counsel is our service tailored for enterprise businesses that need ongoing legal support. This service is designed to provide enterprise businesses with a dedicated legal team to handle all their legal needs, from day-to-day advice to complex projects. If you’d like to learn more about Sprintlaw Counsel or receive a tailored quote, please reach out to our team at team@sprintlaw.com.au.

The Sprintlaw Plus Membership is designed for growing and established small businesses and startups. It includes:

• Legal Services: Unlimited free lawyer consultations, credits for savings on legal services, fixed-fee quotes, and self-service quotes.
• Free Templates: Unlimited access to lawyer-vetted document templates.
• Contract Management: Secure document sharing, proactive reminders, and team collaboration features.
• Sprintlaw AI: AI-powered legal FAQs, health checks, and document support.
• eSignatures: Integrated e-signature tool for easy document management.
• Small Business Resources: Access to educational webinars, resources, and exclusive partner offers.

The Sprintlaw Free Membership is perfect for businesses just starting out or exploring the benefits of a Sprintlaw Membership. It offers:

• Legal Services: One free lawyer consultation, fixed-fee quotes, and self-service quotes.
• Free Templates: Download up to 5 free, lawyer-vetted document templates.
• Contract Management: Secure document sharing for storing and sharing legal documents.
• Sprintlaw AI: Access to AI-powered legal FAQs and legal health checks.
• Small Business Resources: Educational webinars and resources to support your business growth.

Once you’ve accepted our engagement and made payment, we will allocate you a lawyer as your main point of contact and send you a link to their calendar booking system. To book a call, all you need to do is select a 30 minute time slot on the lawyer’s calendar and they’ll call you at the appointment time. If you have urgent queries or would like to follow up with your lawyer, you can call us on 1800 730 617 or email our membership email address, and we will be able to provide you with an update and pass on a message to your lawyer if it’s required. There is no strict limit on the number of phone consultations you can book. However, we do have a fair use policy in place. In addition, member calls are intended to answer ad-hoc legal questions and do not include reviewing documents, emails or providing advice that requires time beyond the time of our lawyers on the phone. They are limited to a maximum of 30 minutes and if additional time is required, your lawyer will provide a fixed-fee quote for this service. There are also some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

As part of your consultations, we can provide you with general advice on any of the areas of law that we service. This includes technology law, intellectual property, contract drafting, privacy, corporate and commercial law. There are certain areas we can’t advise on, including dispute, debt collection, or personal legal matters (such as wills, estates, personal injury, conveyancing or criminal law), regulatory advice or employee issues. If we can’t advise on your situation, we can help refer you to another provider who can. There are some complex legal issues and regulations that we can advise on, but fall outside the scope of our general membership. If you would like advice around a legal issue that is outside the scope of our general membership, we may provide you a quote for a one-off consultation fee with one of our specialist lawyers.

In addition to your phone consultations with a specialist business lawyer, your membership also includes a 10% discount on any of our fixed-fee legal services. This means if you need help with any contracts, written advice or other legal services as part of your membership, we can do it for you at a discounted rate.

At Sprintlaw, we always keep our fees transparent so you know the total cost of your legal bill from the start. Your membership is billed annually upfront. The price and scope are set out in our Engagement Letter. This subscription is considered a general retainer and is not refundable.  For our fixed-fee services, we will provide you with the quote for your service first. Once you’ve accepted the quote and signed our engagement letter, we will send through the payment details. Please note that we take full payment upfront into our trust account. You’ll see in our engagement letter that your money will be held in our trust account until we’ve completed the scope of your project. To make sure that your money is handled properly, we follow the rules and guidelines set by the Law Society of NSW to handle your trust money. More information about trust accounts can be found here. We accept all major credit cards as well as electronic fund transfers.

Your Sprintlaw Membership is billed annually upfront and is not refundable. It will auto-renew, but we will send you a clear reminder before we re-bill you next year.

You can cancel at any time during the term by following this guide. Note that if you cancel more than 30 days before the anniversary of your sign-up, your access to the portal will be disabled immediately, and you will lose your member benefits from the cancellation date. If you cancel within 30 days of renewal, you will maintain access until the end of the term.

Cancelling your Membership

To cancel your Sprintlaw Membership subscription, follow these steps:

1. Log into Your Account: Start by logging into your account.
2. View Profile: Click 'View Profile' on the bottom-left hand panel.
3. Click Billing: Navigate to the 'Billing' section.
4. Cancel Subscription: Under 'Subscription and Billing Info', click 'Cancel Subscription'.

If you downgrade or cancel your membership, any unused credits you have will still be available for use until they expire.

Please note that if you are on a Sprintlaw Plus Membership, you also have the option to downgrade to a Free Membership account (see guide here).