NDIS Complaints Management & Resolution Policy

WHAT’S IT FOR?

A NDIS Complaints Management & Resolution Policy is a document that outlines the process for managing and resolving any complaints that may arise. As a NDIS service provider, it’s important that your Incident Management Policy meets NDIS Commission requirements. Our lawyers can help guide you through this process.

WHAT’S INCLUDED?

We can assist with preparing a complaints management and resolution policy to record and address complaints about your services.

This package includes:

• Phone consultations with a Sprintlaw lawyer (up to 30 minutes)
• Drafting a Complaints Management & Resolution Policy in accordance with your requirements
• 1 complimentary round of amendments to your policy, as long as those amendments are requested within 2 weeks of receiving the draft

Please note that the NDIS is a regulated government scheme. Our lawyers can provide high-level guidance on the NDIS, but we cannot provide any regulatory advice.