All Questions Business Set Up How do I deal with complaints from clients when providing accounting and bookkeeping services in Australia?
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How do I deal with complaints from clients when providing accounting and bookkeeping services in Australia?

Answer

Dealing with complaints in accounting and bookkeeping requires a clear grievance process, effective communication, and a commitment to rectifying mistakes. It's essential to listen to clients, understand their concerns, and work towards a solution. Our legal team can assist in setting up frameworks for handling and resolving client complaints.

Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.

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