How do I deal with product recalls when selling health and beauty products in Australia?
Managing product recalls effectively is crucial for both customer safety and your brand reputation. Begin by swiftly notifying the Australian Competition & Consumer Commission (ACCC) about the recall. Provide detailed information about the product defect, the associated risks, and steps for customers to either return, replace, or get a refund. Ensure transparent communication channels, using your website, email, social media, and possibly press releases to disseminate recall information. Setting up dedicated helplines or FAQ sections can further assist consumers. Post-recall, it's pivotal to review quality control processes to prevent future occurrences. Our legal team can guide you through every step, ensuring you meet all regulatory requirements.
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